Operations Specialist (Hanoi based)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? • Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. • Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Operations Specialist (Hanoi based) Key Responsibilities: • Provide specialized advice and support to employees, management, and customers on service assurance matters to ensure quality standards are met. • Manage and maintain systems and processes related to quality management to ensure adherence to organizational standards and regulatory requirements • Provide administrative and operational support to various departments, ensuring smooth day-to-day operations. • Ensure compliance with operations regulatory requirements by staying informed and implementing necessary measures. • Participate in the design, development, and implementation of processes related to service assurance, quality management, and regulatory compliance. • Analyze processes and procedures across departments through the data to identify areas for improvement and implement necessary changes. You will be a great fit if you: • Holds a Diploma or equivalent • Has Four (4) years of relevant work experience Knowledge, Skills and Abilities • Accuracy & Attention to Detail • Problem Solving Skills • Influencing & Persuasion Skills • Written & Verbal Communication Skills • Interpersonal Skills What you can expect • Contractual Bonus • Tuition Assistance • Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects • Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be • Health & wellness, employee assistance, and rewards and recognition programs • Special employee discounts on shipping, travel, and more Job Posting End Date: 2026-05-02