Operations Representative - Southwest
About LineLeap
LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It's effortlessly convenient. It's fun, faster. That's why we spend every day designing products to create an amazing experience for both nightlife customers and venue owners.
The LineLeap platform allows convenient access to purchase LineSkip passes, Cover, Event Tickets, and Drinks right from your phone. You can even access exclusive deals from your favorite bars, clubs, and nightlife venues. We partner with the best bars across the US, to create a streamlined experience, embedded with education and trust throughout the customer journey.
The LineLeap venue platform empowers venue owners & managers to provide a better customer experience and improve marketing efforts, all while creating new revenue streams.
About You
You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.
About The Role
The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month (schedule is not normal M-F and involves 75% travel) and spending the remaining time working as a part of the Customer Experience team to assist our customers and venues for on-call rotations in the evening. You will be supporting various initiatives across Operations such as research, data entry and analysis, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. Theres no task too small nor too big for you to take on. You want to work with an early stage company and understand the effort that goes into that. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person! Sound like you?
What Youll Do
Support the Customer Experience team on an ongoing basis to ensure our consumers and venue partners issues and questions are tended to quickly, thoroughly and professionally
Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
Coach new launch representatives as the team continues to grow
Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support
The Other Requirements
Travel is expected up to 75% of the time
This is a remote-first position with an atypical schedule, weekend work is required
Schedule will rotate to ensure continuity of launch travel
Preferred States (Remote): CO, TX, KS, MO, CA, OK, AR
Must have valid U.S. driver's license and be willing to drive long distances
Compensation & Benefits
Base salary of $50,000 - $60,000 per year, depending on experience
Competitive stock option package, depending on experience
401K plan
Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
Unlimited PTO
Remote work environment
Role is remote, but travel is required
For reference, we are based in New York City, Operations team is fully remote
You Do You
LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply Now
LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It's effortlessly convenient. It's fun, faster. That's why we spend every day designing products to create an amazing experience for both nightlife customers and venue owners.
The LineLeap platform allows convenient access to purchase LineSkip passes, Cover, Event Tickets, and Drinks right from your phone. You can even access exclusive deals from your favorite bars, clubs, and nightlife venues. We partner with the best bars across the US, to create a streamlined experience, embedded with education and trust throughout the customer journey.
The LineLeap venue platform empowers venue owners & managers to provide a better customer experience and improve marketing efforts, all while creating new revenue streams.
About You
You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.
About The Role
The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month (schedule is not normal M-F and involves 75% travel) and spending the remaining time working as a part of the Customer Experience team to assist our customers and venues for on-call rotations in the evening. You will be supporting various initiatives across Operations such as research, data entry and analysis, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. Theres no task too small nor too big for you to take on. You want to work with an early stage company and understand the effort that goes into that. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person! Sound like you?
What Youll Do
Support the Customer Experience team on an ongoing basis to ensure our consumers and venue partners issues and questions are tended to quickly, thoroughly and professionally
Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
Coach new launch representatives as the team continues to grow
Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support
The Other Requirements
Travel is expected up to 75% of the time
This is a remote-first position with an atypical schedule, weekend work is required
Schedule will rotate to ensure continuity of launch travel
Preferred States (Remote): CO, TX, KS, MO, CA, OK, AR
Must have valid U.S. driver's license and be willing to drive long distances
Compensation & Benefits
Base salary of $50,000 - $60,000 per year, depending on experience
Competitive stock option package, depending on experience
401K plan
Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
Unlimited PTO
Remote work environment
Role is remote, but travel is required
For reference, we are based in New York City, Operations team is fully remote
You Do You
LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply Now