Operations Quality Control Analyst, Digital Banking
Job Description:
• Execute Quality Control testing in accordance with the Digital Banking Quality Control annual review schedule
• Assess the effectiveness of key processes and controls across Digital Banking Operations, including customer service, fraud operations, customer onboarding, payment processing, reconciliations, and transaction workflows.
• Partner with process owners and business leaders to validate observations and formalize management action plans
• Prepare and communicate results through various reports to Compliance Management, Business Units, and additional stakeholders
• Stay current on industry issues and regulatory developments to evaluate potential impact on quality control testing procedures
• Supports the Senior Manager in maintaining and enhancing the quality control framework, which includes, but is not limited to updates to testing methodologies and procedures.
• Perform other duties as assigned
Requirements:
• High School Diploma or equivalent required; bachelor’s degree or equivalent experience preferred
• Minimum of five years of experience in operations, payment services, or call center in the financial services industry
• Minimum of two years of quality control, compliance, or operational testing experience, additional experience is strongly preferred
• Familiarity with consumer protection and compliance regulations such as: Regulation E (Electronic Fund Transfers Act), UDAAP guidance, Regulation DD
• Ability to interpret policies, procedures, and regulatory guidance to apply them to testing scenarios.
• Strong interpersonal skills to collaborate effectively with various teams and stakeholders across different levels of the Bank
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent written and verbal communication skills
• High attention to detail with strong organizational and time management skills
• Strong analytical and critical thinking skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach
Benefits:
• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023, 2024, and 2025 winner
• American Banker Best Banks to Work For 2023 winner
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• Execute Quality Control testing in accordance with the Digital Banking Quality Control annual review schedule
• Assess the effectiveness of key processes and controls across Digital Banking Operations, including customer service, fraud operations, customer onboarding, payment processing, reconciliations, and transaction workflows.
• Partner with process owners and business leaders to validate observations and formalize management action plans
• Prepare and communicate results through various reports to Compliance Management, Business Units, and additional stakeholders
• Stay current on industry issues and regulatory developments to evaluate potential impact on quality control testing procedures
• Supports the Senior Manager in maintaining and enhancing the quality control framework, which includes, but is not limited to updates to testing methodologies and procedures.
• Perform other duties as assigned
Requirements:
• High School Diploma or equivalent required; bachelor’s degree or equivalent experience preferred
• Minimum of five years of experience in operations, payment services, or call center in the financial services industry
• Minimum of two years of quality control, compliance, or operational testing experience, additional experience is strongly preferred
• Familiarity with consumer protection and compliance regulations such as: Regulation E (Electronic Fund Transfers Act), UDAAP guidance, Regulation DD
• Ability to interpret policies, procedures, and regulatory guidance to apply them to testing scenarios.
• Strong interpersonal skills to collaborate effectively with various teams and stakeholders across different levels of the Bank
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent written and verbal communication skills
• High attention to detail with strong organizational and time management skills
• Strong analytical and critical thinking skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach
Benefits:
• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023, 2024, and 2025 winner
• American Banker Best Banks to Work For 2023 winner
Apply tot his job
Apply To this Job