Operations Manager/Chief of Staff

Operations Manager/Chief of Staff (Healthcare / MedTech Startup) About the Role We are a fast-growing medical device / health-tech company deploying AI-driven diagnostic technology in hospital settings. As we scale from an early-stage team into our next phase of growth, we’re hiring an Operations Manager to own and build the operational backbone of the business. This is a highly cross-functional role with visibility across customers, field teams, RD, regulatory, and executive leadership. You’ll balance hands-on execution (scheduling installs, coordinating hiring, managing submissions) with building scalable processes that support long-term growth. What You’ll Do Customer & Hospital Operations • Serve as the primary point of contact for physician customers and hospital administrators • Coordinate hospital installations end-to-end (IT connectivity, integrations, billing setup) • Track onboarding from contract through go-live and ongoing support • Maintain CRM data and ensure visibility into customer activity Field Team Coordination • Schedule and deploy field-based clinical/technical teams to customer sites • Build and manage service ticketing and tracking systems • Establish KPIs and performance metrics as the team scales • Act as escalation point for complex field issues Regulatory & Compliance • Coordinate regulatory submissions and communications (e.g., FDA) • Support reimbursement and compliance workflows (e.g., CMS) • Track documentation, timelines, and external communications • Assist with industry engagement (conferences, abstracts, professional societies) Hiring & Team Buildout • Lead recruiting for key commercial and field roles • Draft job descriptions, screen candidates, and manage interview processes • Build onboarding workflows and foundational HR processes • Partner with external recruiters as needed Business Operations Leadership Support • Support leadership with meeting prep, research, and follow-ups • Coordinate customer and stakeholder meetings, travel, and logistics • Help implement systems, reporting, and infrastructure to support scale • Contribute to building the foundation for future commercial operations What We’re Looking For | Required • 5+ years in operations, program management, or chief-of-staff type roles within healthcare, medtech, or health-tech • Experience in early-stage or high-growth environments • Familiarity with regulatory and reimbursement processes (FDA, CMS) • Experience coordinating field-based teams (clinical specialists, service engineers, etc.) • Comfortable working with hospital systems (IT, procurement, administration) • Strong communication skills with the ability to interface with clinicians, executives, and external stakeholders • Experience with tools such as Salesforce, HubSpot, Asana, Jira, or similar Apply To This Job Apply To this Job