Operations Manager - PH
Operations Manager
Remote, Philippines | Full-Time
Employment Type: Full-Time, Remote, Independent Contractor
Location: Philippines (PH-based candidates only)
Reports To: CEO, Sphere Health
Start Date: June 2026
ROLE SUMMARY
The Operations Manager will be the central coordination point for patient billing, document management, and inbound support queries. This role sits at the intersection of patient experience and operational excellence, requiring strong written English, meticulous attention to detail, and comfort operating in a fast-moving, pre-launch environment. The ideal candidate is discreet, proactive, and experienced in healthcare or telehealth operations where patient confidentiality is non-negotiable.
KEY RESPONSIBILITIES
Billing and Financial Coordination
Manage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timeliness
Liaise with the care operations and finance teams on outstanding billing matters; maintain records and flag discrepancies to leadership
Patient Document and Records Management
Organize and maintain patient records, intake forms, consent documents, and screening results in full HIPAA compliance
Coordinate document requests across patient cases including lab results, medical history, and clinician correspondence
Patient Support and Communications
Serve as a first point of contact for inbound patient queries across email and platform support channels
Respond promptly and with care; triage clinical questions to the appropriate Sphere clinician or care team and maintain resolution logs
Operations Coordination
Support scheduling, vendor coordination, and administrative workflows across the platform
Develop and maintain SOPs for recurring operational tasks; surface process gaps with actionable recommendations
QUALIFICATIONS AND REQUIREMENTS
Required
3+ years in operations management, medical administration, or a comparable role
Excellent written and verbal English, professional, warm, and precise at all times
Experience with cash-pay or direct-to-consumer medical billing and payment workflows
Rigorous approach to patient confidentiality and HIPAA-compliant document management
Proficiency in Google Workspace, Microsoft Office, and EMR or telehealth platform tools
Self-directed with strong deadline management; available across US Eastern time zone
Preferred
Prior experience in a telehealth, women's health, or direct-to-consumer healthcare environment
Familiarity with lab-based screening workflows, membership billing models, or subscription support
Background in patient-facing support or healthcare CRM platforms
WHAT WE OFFER
Competitive compensation commensurate with experience
A founding-team environment where your work directly shapes how the platform operates and how patients experience care
Long-term, stable remote engagement with a purpose-driven, physician-led team
Ownership, autonomy, and the pace of a pre-launch platform with real momentum
HOW TO APPLY
Submit a current resume and brief cover letter outlining relevant experience, availability, current time zone, and expected compensation range send to [email protected]
Remote, Philippines | Full-Time
Employment Type: Full-Time, Remote, Independent Contractor
Location: Philippines (PH-based candidates only)
Reports To: CEO, Sphere Health
Start Date: June 2026
ROLE SUMMARY
The Operations Manager will be the central coordination point for patient billing, document management, and inbound support queries. This role sits at the intersection of patient experience and operational excellence, requiring strong written English, meticulous attention to detail, and comfort operating in a fast-moving, pre-launch environment. The ideal candidate is discreet, proactive, and experienced in healthcare or telehealth operations where patient confidentiality is non-negotiable.
KEY RESPONSIBILITIES
Billing and Financial Coordination
Manage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timeliness
Liaise with the care operations and finance teams on outstanding billing matters; maintain records and flag discrepancies to leadership
Patient Document and Records Management
Organize and maintain patient records, intake forms, consent documents, and screening results in full HIPAA compliance
Coordinate document requests across patient cases including lab results, medical history, and clinician correspondence
Patient Support and Communications
Serve as a first point of contact for inbound patient queries across email and platform support channels
Respond promptly and with care; triage clinical questions to the appropriate Sphere clinician or care team and maintain resolution logs
Operations Coordination
Support scheduling, vendor coordination, and administrative workflows across the platform
Develop and maintain SOPs for recurring operational tasks; surface process gaps with actionable recommendations
QUALIFICATIONS AND REQUIREMENTS
Required
3+ years in operations management, medical administration, or a comparable role
Excellent written and verbal English, professional, warm, and precise at all times
Experience with cash-pay or direct-to-consumer medical billing and payment workflows
Rigorous approach to patient confidentiality and HIPAA-compliant document management
Proficiency in Google Workspace, Microsoft Office, and EMR or telehealth platform tools
Self-directed with strong deadline management; available across US Eastern time zone
Preferred
Prior experience in a telehealth, women's health, or direct-to-consumer healthcare environment
Familiarity with lab-based screening workflows, membership billing models, or subscription support
Background in patient-facing support or healthcare CRM platforms
WHAT WE OFFER
Competitive compensation commensurate with experience
A founding-team environment where your work directly shapes how the platform operates and how patients experience care
Long-term, stable remote engagement with a purpose-driven, physician-led team
Ownership, autonomy, and the pace of a pre-launch platform with real momentum
HOW TO APPLY
Submit a current resume and brief cover letter outlining relevant experience, availability, current time zone, and expected compensation range send to [email protected]