Operations Manager – Financial Products
Job Description: • The Operations Manager supports the day-to-day management of our fintech programs, including our digital wallet, deposit account, cash advance, and credit card products. • Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations. • Perform daily/monthly monitoring of all programs. • Generate and review reports and review them with the sponsor bank on a weekly/monthly basis. • Oversee the marketing collateral review process with the bank. • Daily monitoring of money movement to ensure funds are settling properly with the networks. • Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise. • Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended. • Oversee new product feature implementation launches. • Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence. • Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards. • Partner with our fraud team to mitigate risk and losses. Requirements: • 3-5 years of program management and/or operations experience in the financial services industry • Demonstrated ability to exercise sound judgment under pressure • Ability to assess problems and action on timely solutions • Demonstrated ability to communicate with all levels of company management and 3rd party vendors Benefits: • Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. • Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things. • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. • Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one. • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources. Apply tot his job