Operations Engineer (Starlink Aviation)

SpaceX is actively developing technologies to enable human life on Mars, and they are seeking an Operations Engineer for Starlink Aviation. The role involves ensuring the performance and reliability of aviation processes, leading technical investigations, and building robust processes for efficient hardware troubleshooting. Responsibilities Lead technical investigations with tight timelines by diving into isolated or fleet-wide performance or reliability issues which affect our customers and present findings to executives Build and maintain critical infrastructure, tools, processes, and custom software to objectively assess the performance and reliability of Starlink aviation hardware Apply data science and statistical inference skills to analyze data and build models that help improve customer experience and drive business growth and operational efficiencies Develop tooling and operational processes to drive improvements to customer experience, time to resolution of customer issues, and enable efficient hardware processing and troubleshooting Build and maintain data pipelines, automated metric aggregation, and dashboards to give visibility and alert on performance and reliability metrics Drive positive business outcomes across disciplines including engineering, production, test, inventory, quality, supply chain, and customer experience Skills Bachelor's degree in engineering, computer science, data analysis, or other STEM discipline 1+ years of experience with SQL 1+ years of experience with data analysis in Python/R Must be willing to work extended hours and weekends as needed Must be willing to travel (up to 25%) To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State 1+ years of experience with Bash scripting Strong coding skills: clean, efficient, and well-documented code with a foundation in software design principles Familiarity with data science and machine learning fundamentals (regression, classification, clustering, anomaly detection) Strong analytical skills: statistical analysis, data visualization, and quantitative reasoning Experience building predictive models and analytics pipelines Experience with developing and deploying tools used for data analysis Experience in a technical operational role under the pressure of a live service or production environment Excellent written and verbal communication skills, ability to make presentations to engineers, team members, internal customers, and management Proven ability to build efficient analytics pipelines and applications Experience in electrical, RF, Wi-Fi, and network engineering Ability to work effectively in a dynamic environment that includes working with changing needs and requirements Ability to identify customer needs, gather requirements, and execute independently Ability to take on projects that require initiative and developing new expertise Benefits Long-term incentives, in the form of company stock, stock options, or long-term cash awards Potential discretionary bonuses Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan Comprehensive medical, vision, and dental coverage 401(k) retirement plan Short and long-term disability insurance Life insurance Paid parental leave Various other discounts and perks 3 weeks of paid vacation 10 or more paid holidays per year Paid sick time in compliance with state and federal law Company Overview SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft. It was founded in 2002, and is headquartered in Hawthorne, California, USA, with a workforce of 1001-5000 employees. Its website is