Operations Coordinator (Weekend & Monday, Remote) – Restoration Experience Required

• *You must live in Arizona** This is a remote position, but please do not apply if you do not reside in Arizona. Thank you. About the Role We are a premier service provider in our industry, known for a high standard of execution, communication, and reliability. We’re looking for A-players who want to make an impact and who hold themselves to the same level of excellence we expect for our clients. This role exists to ensure consistent, high-quality operational coverage during weekends, after hours, and into Monday. While parts of the weekend can be lighter, the responsibility is real: protecting client experience, supporting the internal team, and ensuring nothing slips through the cracks when responsiveness matters most. This position is not intended to be a side job. It is structured as a full-time, salary-exempt role for someone who values ownership, accountability, and delivering work they’re proud of. If you hold yourself to a high standard and want your work to genuinely matter, this role may be a strong fit. Schedule & Coverage • Friday: On-call 8:00 pm – 10:00 pm PT • Saturday: Active coverage 8:00 am – 5:00 pm PT, then on-call 5:00 pm – 10:00 pm • Sunday: On-call full day (generally light volume, occasional scheduling) • Monday: Full active workday 8:00 am – 5:00 pm PT “On-call” coverage means monitoring for incoming job requests and ensuring they are promptly received, logged, and routed appropriately so nothing is missed outside normal business hours. Key Responsibilities • Serve as the primary point of contact during weekend and after-hours coverage • Monitor and intake incoming job requests during on-call periods, ensuring they are accurately entered and routed in a timely manner • Coordinate scheduling with clients and vendors as needed • Ensure clear, timely communication across all parties • Maintain accurate job and client data in internal systems • Ensure Monday readiness and prevent backlog • Spot issues early and escalate appropriately • Identify process improvements and efficiency opportunities Compensation & Expectations Compensation for this role is intentionally set to reflect availability, reliability, judgment, and ownership, not constant activity. It’s important to understand the reality of the workload: • Saturday mornings are typically the busiest • Saturday afternoons are often quieter • Sundays are generally very light • Monday is a full, active workday Because of this structure, the role carries a high performance bar. The person in this position should clearly demonstrate through output, responsiveness, and decision-making that the compensation is justified. We expect to consistently feel that this role is worth the investment. This is a trade: higher pay in exchange for ownership, consistency, and impact. Who We’re Looking For • Restoration / water damage / mitigation industry experience (required) • Operations, dispatch, scheduling, or coordination background • Exceptionally detail-oriented — you catch small issues before they become problems • Able to manage multiple moving pieces without getting overwhelmed • Strong judgment and ability to work independently • High reliability and responsiveness during on-call periods • Clear, professional communicator with strong follow-through • Ownership mentality — you take responsibility end-to-end • Holds themselves to a high personal and professional standard • Seeking a primary role, not supplemental or side work What Success Looks Like • Smooth, dependable weekend and after-hours coverage • Accurate scheduling and clean handoffs • Organized, prepared Mondays • Reduced internal stress and escalations • Clear, ongoing positive impact on operations and client experience Benefits & Perks • Competitive annual salary (salary-exempt) • Medical, dental, and vision insurance • 401(k) plan • Paid Time Off (PTO) and company holidays • Fully remote work environment • Long-term role with opportunity to grow responsibilities Additional Requirements • Candidates must be based in the Pacific Time Zone • This is a full-time, W-2, salary-exempt position Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off Application Question(s): • In a few sentences, tell us a bit about yourself. • What attracts you to this Coordinator position, and why do you think you’d excel in our fast-paced, client-facing environment? • This role requires prior Restoration or Environmental Testing experience. Please describe your most relevant role in this industry, including the type of work you did and how long you were in that position. Work Location: Remote Apply tot his job