Operations - Business Intelligence - Associate
About the position At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance. As a valued colleague on our team, you will gather customer requests and collaborate with your team to determine solutions to solve business needs, use applications and BI tools to explore and understand data, and collaborate with the team to prepare plans to find solutions. Assist with identifying and addressing customer needs, and strive to do what's right for our customers. Coordinate activities with team to design, develop, and maintain business intelligence (BI) applications and tools. Support developing and implementing automated business processes and mechanisms to generate meaningful reports to help us deliver on Fannie Mae's vision and purpose. Compile data and analyses to drive business decision-making capabilities. Assist with identifying, researching, and resolving technical problems. Responsibilities • Gather customer requests and collaborate with the team to determine solutions. • Use applications and BI tools to explore and understand data. • Prepare plans to find solutions. • Assist with identifying and addressing customer needs. • Coordinate activities with the team to design, develop, and maintain BI applications and tools. • Support developing and implementing automated business processes. • Generate meaningful reports to help deliver on Fannie Mae's vision. • Compile data and analyses to drive business decision-making. • Identify, research, and resolve technical problems. Requirements • Bachelor's Level Degree (Required) • Experience with Active Directory (AD) • Experience with Amazon Web Services (AWS) • Experience with Artificial Intelligence (AI) • Experience with Atlassian JIRA • Experience with Authentication Management • Experience with Backup and Recovery (Software) • Business Insight Skills • Business Process Management Skills • Experience with Calendar and Scheduling Tools • Experience with Cleaning and Transforming Data • Experience with Cloud Technology • Experience in Collaborating Cross-Functionally • Experience in Communicating in Technical Writing • Experience in Communicating Technical Information • Experience in Communication • Experience with Configuration Management (CM) • Experience in Conflict Resolution • Experience in Coordination • Experience with Customer and Market Insights • Experience with Customer Relationship Management (CRM) • Experience with CyberArk • Experience in Cybersecurity Analysis • Experience in Data Analysis • Experience in Data Analysis Interpretation Benefits • Broad range of Health benefits • Life insurance • Voluntary Lifestyle benefits • Other benefits and perks that enhance physical, mental, emotional, and financial well-being Apply tot his job