Operations Associate - Commercial Loan Servicer
Capital One is a financial services company looking for an Operations Associate for their Commercial Loan Servicing Operations Team. In this role, you will support syndicate participant loans, handle day-to-day loan activities, and ensure accuracy and quality in loan transactions. Responsibilities Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service Ability to work both independently and collaboratively through projects and day to day functions Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data Facilitates teamwork and continuity Solid knowledge required for the role and pursues new knowledge proactively Positively accepts change and engages productively with team and relevant stakeholders Communicate with lines of business partners and other managers regarding loan transactions and exceptions Manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Bilateral loans for the Commercial Corporate Banking line of business Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations Communicate directly with Customers for all loan related requests (ie. resolving and expediting inquiries, discrepancies, and other special requests) Strong written and verbal communication skills are required on a daily basis to maintain and provide customers with a consistent high level of service Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register Work closely with respective business units and other internal partners to align needs and provide support as needed Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc Complete comprehensive testing of system enhancements Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records Prepare and submit periodic (daily and above) departmental and team reports and metrics Establish and maintain Customer Satisfaction as the singular priority Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline Skills High School Diploma, GED or equivalent certification At least 1 year of experience in Banking Operations At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs) Bachelor's Degree or military experience 2+ years of systems experience in ACBS 2+ years of systems experience in Salesforce 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs) 2+ years of Bilateral Loan Closing or Bilateral Loan Servicing experience 2+ years of experience in Commercial Banking Operations Benefits Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) Company Overview Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is