Operations and Client Success Coordinator

Wunsupona is a start-up that focuses on corporate wellness through innovative experiences. They are seeking an Operations and Client Success Coordinator to manage client relationships, ensure project execution, and maintain organization in a fast-paced environment.ResponsibilitiesServe as a primary point of contact for a selection of corporate clients (typically HR leaders and benefits brokers)Join client calls and ensure clear, timely follow-upRespond to client questions same day whenever possibleProactively anticipate needs so clients do not have to askDeliver a white-glove experience from start to finishEnsure nothing slips through the cracksCoordinate scheduling and logistics for on-site and virtual experiencesEnsure coaches and facilitators are booked, confirmed, and preparedManage pre-event details so execution runs smoothlyMaintain and update CRMSupport email communications, forms and contentSkills1–4 years in client success, account management, project management, or similarHighly organized and detail-orientedStrong communicator (written and verbal)Fast, responsive, and reliableProactive and resourcefulComfortable managing multiple priorities at onceHigh ownership mindsetExperience with HR, wellness, or benefits-related workStartup or service-based business experienceBenefitsPotential for equity as the company grows (not guaranteed)Company OverviewAt Wunsupona, our mission is to spark curiosity and engagement in health. It was founded in 2019, and is headquartered in Baltimore, US, with a workforce of 2-10 employees. Its website is https://wunsupona.com/.



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