Operations Analyst - TestRail

At TestRail, we help teams deliver high-quality software faster with the industry’s leading test management platform. We are seeking an Operations Analyst to own the systems, processes, and data that drive our go-to-market execution. This role sits at the intersection of finance and sales, ensuring clean financial handoffs, accurate reporting, and efficient operations.ResponsibilitiesReconcile and validate financial data across billing, subscription, Stripe, HubSpot, and related finance systemsResolve discrepancies, investigate data integrity issues, and ensure accurate handoff of data to FinanceSupport Finance with monthly, quarterly, and annual close processesManage weekly, monthly, quarterly, and annual reporting of KPIs for Sales and MarketingAnalyze sales performance metrics, distribute quotas, and prepare commission reportsResearch and analyze data to develop accurate sales forecasts and revenue projectionsCollect, analyze, and interpret sales data to provide actionable insights and identify trendsDocument and communicate sales processes and ensure consistent adoption across the teamLead administrative and operational support for sales, including scheduling, invoicing, billing, and customer service alignmentAct as a liaison between Sales and other departments to ensure cross-functional coordinationQualifications2–5 years of experience in sales operations or revenue operations, ideally within SaaSStrong financial acumen and ability to connect sales performance to revenue outcomesProven analytical and problem-solving skills to design and implement process improvementsExcellent communication skills for collaboration with sales, operations, marketing, and executive leadershipDemonstrated ability to deliver reliable reporting and actionable insights in fast-paced environments

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