Operations Advisor - Delivery Support & Insights - Evernorth - Remote
Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.
As a Resource Planning Advisor, you will turn operational data into staffing strategies that improve performance, productivity, and service. You’ll forecast capacity, guide resource decisions, and partner with leaders to support growth with confidence.
Responsibilities
• Build and manage capacity models that forecast staffing needs across multiple operational teams and work types.
• Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk.
• Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements.
• Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals.
• Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations.
• Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions.
Qualifications - Required
• High School Diploma or G.E.D.
• 5+ years of experience in advanced data analysis, workforce management, operational planning, or a related business function.
• Advanced Microsoft Excel skills, including pivot tables, lookups, and the ability to work with complex datasets.
• Strong verbal and written communication skills, with the ability to explain complex data clearly and influence decisions across a matrix organization.
• Demonstrated ability to build effective partnerships with stakeholders and turn analysis into actionable business recommendations.
• Strong problem-solving skills and the ability to manage multiple priorities independently while meeting deadlines.
Qualifications - Preferred
• Background in claims, back-office operations, or another high-volume operational environment.
• Track record of process improvement and delivering measurable business results.
• Bachelor’s degree in business, analytics, finance, or a related field.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 82,400 - 137,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
As a Resource Planning Advisor, you will turn operational data into staffing strategies that improve performance, productivity, and service. You’ll forecast capacity, guide resource decisions, and partner with leaders to support growth with confidence.
Responsibilities
• Build and manage capacity models that forecast staffing needs across multiple operational teams and work types.
• Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk.
• Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements.
• Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals.
• Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations.
• Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions.
Qualifications - Required
• High School Diploma or G.E.D.
• 5+ years of experience in advanced data analysis, workforce management, operational planning, or a related business function.
• Advanced Microsoft Excel skills, including pivot tables, lookups, and the ability to work with complex datasets.
• Strong verbal and written communication skills, with the ability to explain complex data clearly and influence decisions across a matrix organization.
• Demonstrated ability to build effective partnerships with stakeholders and turn analysis into actionable business recommendations.
• Strong problem-solving skills and the ability to manage multiple priorities independently while meeting deadlines.
Qualifications - Preferred
• Background in claims, back-office operations, or another high-volume operational environment.
• Track record of process improvement and delivering measurable business results.
• Bachelor’s degree in business, analytics, finance, or a related field.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 82,400 - 137,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.