Operation Specialist

Entity: Customers & ProductsJob Family Group: Retail GroupJob Description: At bp, we provide an excellent working environment and employee benefits, including an open and inclusive culture, great work-life balance, strong learning and development opportunities, life and health insurance, a medical care package, and many other benefits.About the roleWe are looking for an Operations Specialist to support the safe, compliant, and operation of bp’s retail network in Spain.This is a home-based, field-focused role for candidates living in Madrid or the surrounding area, as the position requires regular travel across the assigned territory. The role will mainly support service in the Madrid region.This opportunity is ideal for someone with hands‑on operational experience in environments such as retail , logistics, supermarkets, field operations, or multi-site operational environments - no prior service‑station experience is required.You will play a key role in supporting operational excellence across a network of 35–40 sites, helping to improve customer experience, execution, compliance, and overall performance. This role is best suited to someone who enjoys being close to day-to-day operations, supporting frontline teams, solving practical problems, and helping multiple sites perform at a consistently high standard.What you will doSupport the day-to-day operational performance of 35–40 bp sites, primarily in Madrid.Spend approximately 60% of your time in the field, conducting site visits, operational audits, follow-ups and coaching.Ensure all sites operate in line with bp’s procedures, HSSE standards, compliance requirements, and brand expectationsIdentify opportunities to improve customer experience, operational execution, site standards, and performanceConduct operational audits and follow up on compliance, execution gaps, and correction plansAct as a key link between sites and internal teams such as Commercial, Convenience, Opex, Maintenance, and MarketingHandle day-to-day operational issues and incidents, using sound judgement and making decisions within established governanceInterpret operational and commercial data to support prioritization and decision-makingBuild strong working relationships with site managers and key partners, ensuring effective communication and issue resolution Support the implementation of new income‑generation initiatives, operational improvements, and new ways of working across the territoryWhat we are looking forWe are interested in candidates with strong hands-on operational experience in fast-paced, customer-facing environments. The ideal profile has worked in roles where they were responsible for daily operations, process execution, store or site performance, frontline team support, and solving operational issues on the ground.alExperienceExperience in retail operations or a similar field-based operational environment is requiredExperience supporting operations across multiple locations, sites, or storesExperience working with a high level of autonomy, ownership, and independent decision-makingBroad understanding of retail operations and business processesExperience building strong relationships with site managers, partners, or customersExposure to operational follow-up, audits, compliance, or performance improvement activitiesExperience supporting frontline teams, shift operations, or daily execution on the ground is highly valuedWe welcome candidates from backgrounds such as:Retail and large-format store operationsLogistics, warehouse, distribution, or fulfilment operationsHospitality, food service, or other high-volume customer-facing environmentsMulti-site operations, franchise support, or field-based operational rolesAny environment with daily operational routines, KPI follow-up, safety checks, compliance activities, and direct customer interactionSkills and capabilitiesStrong communication skills, both written and verbal, with the ability to work confidently with different partnersHigh level of autonomy, proactivity, prioritization, and decision-making abilityCustomer-focused mindset, with a strong interest in operational excellence and executionStrong operational execution skills and close attention to detailAbility to follow, apply, and reinforce processes consistently across multiple sitesAbility to manage conflict and work effectively in a fast-paced operational environmentWell organized, with a natural strength in planning and follow-upFlexible and adaptable, able to work through ambiguity and changing prioritiesComfortable driving regularly and working independently in the fieldOwnership mindset for KPIs, compliance, safety, quality, and operational follow-upResilient, practical, and proactive, with a strong solve-the-problem mindsetSolid analytical skills, with the ability to interpret data and use it to guide actionsIntermediate Excel skills, including filters, lookups, and basic operational data analysisLanguagesSpanish: Native or fluentEnglish: Upper-intermediate levelEducationHigher vocational education (Grado Superior) or equivalent practical experienceRelevant education in operational, technical, or business-related fields is preferredContinuous professional development in operations, retail, or field-based environments is an advantageAs bp is a global organisation, we kindly ask that you submit your CV in English.Why join bp?At bp, we support our people to learn and grow in a diverse and challenging environment. We believe our team is strengthened by diversity, and we are committed to creating an inclusive workplace where everyone is respected and treated fairly.This role offers the opportunity to take ownership of a territory, work closely with the business, and make a visible impact on operationalTravel RequirementUp to 75% travel should be expected with this roleRelocation Assistance:This role is not eligible for relocationRemote Type:This position is fully remoteSkills:Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}Legal Disclaimer:We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.