Online Teller
About the position
The Online Teller position at Suncoast Credit Union involves providing real-time transaction assistance to members through video transmission via the Interactive Teller Machine (ITM). The role requires performing various financial transactions while ensuring compliance with credit union policies and maintaining a high level of customer service. The ideal candidate should be professional, friendly, and comfortable on camera, with opportunities for remote work after demonstrating proficient performance.
Responsibilities
Process a variety of financial transactions including deposits, payments, transfers, and withdrawals.
,
Ensure proper endorsements and identification are obtained to follow credit union policies and procedures.
,
Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously.
,
Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions.
,
Perform end-of-day balancing.
,
Adhere to security, audit, and compliance requirements.
,
Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members.
,
Attend educational events to increase professional knowledge.
,
Complete annual BSA/AML compliance training and understand employee's role in maintaining an effective BSA/AML compliance program.
,
Complete FACT Act Red Flag training.
Requirements
High school diploma or equivalent.
,
6+ months of experience in customer service or a similar position.
,
Bilingual in Spanish preferred.
,
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines.
,
Accurate, detail-oriented, and organized with task management.
,
Ability to use multiple systems simultaneously.
,
Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.
,
Ability to work independently and in a team-oriented environment.
,
Must maintain a high level of confidentiality.
Nice-to-haves
Experience with AI & Machine Learning
,
Knowledge in Data Science
Benefits
Bonus Program up to 9%
,
401K Matching up to 8%
,
Retirement Planning
,
Pay Increases based on Competency
,
Employee Loan Discounts
,
Flex Spending Accounts
,
Medical Coverage
,
Dental and Vision Coverage
,
Access to 4,000+ Gyms
,
Mental Health Resources
,
PTO Wellness Days
,
Short Term and Long Term Disability Coverage
,
11 Paid Holidays
,
3 weeks of Paid Time Off
,
4 weeks of Paid Parental Leave
,
Birthday PTO
,
Paid Volunteer Hours
,
Degree Assistance up to $5,000 per year
,
Remote, Hybrid and Onsite Schedules
,
Pet Insurance
,
Free Identity Theft Protection
,
Legal Assistance
Apply Now
The Online Teller position at Suncoast Credit Union involves providing real-time transaction assistance to members through video transmission via the Interactive Teller Machine (ITM). The role requires performing various financial transactions while ensuring compliance with credit union policies and maintaining a high level of customer service. The ideal candidate should be professional, friendly, and comfortable on camera, with opportunities for remote work after demonstrating proficient performance.
Responsibilities
Process a variety of financial transactions including deposits, payments, transfers, and withdrawals.
,
Ensure proper endorsements and identification are obtained to follow credit union policies and procedures.
,
Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously.
,
Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions.
,
Perform end-of-day balancing.
,
Adhere to security, audit, and compliance requirements.
,
Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members.
,
Attend educational events to increase professional knowledge.
,
Complete annual BSA/AML compliance training and understand employee's role in maintaining an effective BSA/AML compliance program.
,
Complete FACT Act Red Flag training.
Requirements
High school diploma or equivalent.
,
6+ months of experience in customer service or a similar position.
,
Bilingual in Spanish preferred.
,
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines.
,
Accurate, detail-oriented, and organized with task management.
,
Ability to use multiple systems simultaneously.
,
Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.
,
Ability to work independently and in a team-oriented environment.
,
Must maintain a high level of confidentiality.
Nice-to-haves
Experience with AI & Machine Learning
,
Knowledge in Data Science
Benefits
Bonus Program up to 9%
,
401K Matching up to 8%
,
Retirement Planning
,
Pay Increases based on Competency
,
Employee Loan Discounts
,
Flex Spending Accounts
,
Medical Coverage
,
Dental and Vision Coverage
,
Access to 4,000+ Gyms
,
Mental Health Resources
,
PTO Wellness Days
,
Short Term and Long Term Disability Coverage
,
11 Paid Holidays
,
3 weeks of Paid Time Off
,
4 weeks of Paid Parental Leave
,
Birthday PTO
,
Paid Volunteer Hours
,
Degree Assistance up to $5,000 per year
,
Remote, Hybrid and Onsite Schedules
,
Pet Insurance
,
Free Identity Theft Protection
,
Legal Assistance
Apply Now