Online Sales Consultant

Epcon Communities is a leading home developer focused on building lifestyles. The Online Sales Consultant is responsible for managing incoming leads, qualifying prospects, and scheduling appointments while effectively communicating the Epcon brand and offerings.ResponsibilitiesRespond immediately to online registrations to engage potential buyers without delayAnswer questions and provide information regarding Epcon Communities, floor plans, the homebuying process, and current advertised promotionsNurture 'coming soon' and VIP leads to support successful community launches and sales transitionsQualify prospects and diligently follow up to secure appointments with Epcon Sales ConsultantsExecute warm hand-offs and follow-up with prospects after appointments are completedConduct outbound phone and email outreach to re-engage inactive or unresponsive prospectsManage all leads, prospects, and buyers within Epcon’s CRM and sales systemsTrack, analyze, and report conversion metrics to support performance improvementCollaborate with sales and marketing teams to support branding standards and initiativesMaintain knowledge of market conditions, competitors, technology trends, and economic factors impacting home salesPartner with the Marketing team to stay informed on current campaigns and community updatesEnsure websites and digital platforms reflect accurate and timely informationPerform CRM and software cleanup as needed to maintain data accuracySkillsProven success as an Online Sales Consultant or in a similar inside sales roleExperience using CRM systems, call tracking software, and Microsoft ExcelStrong understanding of a structured sales process, including lead qualification and appointment settingCustomer-focused with a strong sense of urgency and follow-throughProcess-oriented with a commitment to consistent systems and best practicesUnderstanding of and adherence to Fair Housing GuidelinesProficiency with Microsoft Office, CRM platforms, and WordPressHighly organized with strong attention to detail and accuracyExcellent verbal and written communication skills; comfortable and confident on the phoneReliable, dependable, and able to work independently while managing multiple prioritiesAbility to operate a computer and communicate via phone, email, and digital platformsAbility to lift up to 10 pounds occasionallyAbility to pass a background check and drug screenHomebuilding or real estate industry experienceBachelor's degreeBenefitsMedicalDentalVision401(k) benefitsCompany OverviewEpcon Communities is a construction company. It was founded in 1986, and is headquartered in Dublin, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.epconcommunities.com.



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