Online Education Platform Manager – Bilingual Spanish/English

Job Description:
• Oversee, maintain, and grow our online educational training platform
• Manage digital content, supporting users and group clients
• Ensure technical quality, and contribute to the development of new educational offerings
• Upload, organize, and manage educational video content on the training platform
• Review edited videos to ensure quality, accuracy, branding consistency, and correct formatting before publication
• Create, upload, and manage quizzes, tests, and learning assessments associated with training modules
• Maintain accurate course descriptions, learning paths, and supporting materials
• Support the ongoing development and management of the platform website
• Collaborate with developers, designers, and internal stakeholders to improve user experience and functionality
• Identify and troubleshoot platform issues and coordinate solutions
• Assist with platform updates, feature testing, and quality assurance
• Manage group sales access, enrollments, and permissions
• Provide technical assistance to users experiencing login, access, or functionality issues
• Respond to user inquiries in a professional, timely manner
• Research potential new educational topics, certifications, and training paths aligned with organizational goals
• Assist in evaluating market demand, audience needs, and platform expansion opportunities
• Monitor platform performance, user engagement, and course completion
• Maintain organized documentation of processes, updates, and content workflows
• Support reporting related to course usage, group participation, and platform growth

Requirements:
• Fluent in Spanish and English (written and verbal)
• Experience managing online learning platforms, websites, or digital content systems
• Strong attention to detail and quality control skills
• Comfortable reviewing video content and managing multimedia assets
• Basic understanding of website management and online platforms
• Strong organizational and time management skills
• Ability to troubleshoot technical issues and support users with patience and professionalism
• Experience working remotely and collaborating across teams
• Experience with Learning Management Systems (LMS)
• Familiarity with video hosting platforms and content management systems
• Experience supporting group or institutional clients
• Interest in education, training development, or digital learning
• Research experience related to education, professional training, or certifications

Benefits:
• Help us provide critical services to those in need and make a meaningful impact in the community.

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