Online Customer Service Specialist
Job Description Online Customer Service Specialist
Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist...
Job Description:
Will handle all incoming internet, email, social media, text, chat and phone inquires
Will be available to respond to inquiries in a prompt, professional, well-spoken manner
Assist customers in appropriate vehicle selection
Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately
Will deliver inquiries/messages intended for other sales personnel and departments promptly
Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.
Skills / Requirements
Must have good verbal and written communication skills
Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
Must be proficient with Microsoft Word, Excel, and Outlook
Time management, prioritization skills, and the ability to multi-task are required
Must be self-motivated and goal oriented
Must be able to hit sales quotas and closing percentages
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
Apply Now
Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist...
Job Description:
Will handle all incoming internet, email, social media, text, chat and phone inquires
Will be available to respond to inquiries in a prompt, professional, well-spoken manner
Assist customers in appropriate vehicle selection
Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately
Will deliver inquiries/messages intended for other sales personnel and departments promptly
Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.
Skills / Requirements
Must have good verbal and written communication skills
Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
Must be proficient with Microsoft Word, Excel, and Outlook
Time management, prioritization skills, and the ability to multi-task are required
Must be self-motivated and goal oriented
Must be able to hit sales quotas and closing percentages
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
Apply Now