Online Customer Service Representative
We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.Role: Online Customer Service Representative Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-TimeRequirementsWhat You'll Do:Handle patient and client inquiries through email, chat, and online support channelsProvide accurate and helpful information on services, scheduling, billing, and general supportResolve customer concerns and complaints with empathy and professionalismDocument all interactions accurately in our CRM and support systemsFollow up with patients and clients to ensure full resolution and satisfactionEscalate complex or sensitive issues to the appropriate department promptlyMaintain strict patient confidentiality in accordance with HIPAA guidelinesMeet and exceed customer satisfaction targets and service quality standardsBenefitsWhat We Offer:Competitive payHealth, dental & vision benefits (full-time employees)Paid time off & paid holidaysFlexible scheduling optionsSupportive team culture and ongoing coachingCareer growth and advancement opportunities within ADF Medical Services