Online Chat Support
Online Chat Support ADF Medical Services Inc.We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.Role: Online Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-TimeRequirementsRespond to patient and client inquiries in real time via our online chat platformProvide accurate information on medical services, appointments, billing, and general supportHandle multiple chat conversations simultaneously with professionalism and accuracyLog and document all chat interactions in our support and CRM systemsEscalate unresolved or complex issues to the appropriate team or departmentDeliver a warm, helpful, and professional experience in every interactionAdhere strictly to HIPAA guidelines and patient confidentiality policiesBenefitsCompetitive payHealth, dental & vision benefits (full-time employees)Paid time off & paid holidaysFlexible shift options including evenings and weekendsCareer growth and advancement opportunities within ADF Medical Services
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