Online Chat Specialist (Remote)

As an Online Chat Specialist, you will be responsible for managing online chat interactions with patients, caregivers, and healthcare professionals. You will provide timely, accurate, and empathetic support, addressing questions and concerns about our services, scheduling, and patient care. What We Offer • Competitive hourly rate • Remote work opportunity with flexible scheduling • Opportunities for professional growth and development • Collaborative and supportive team environment • Comprehensive benefits package (health, dental, vision, 401(k)) Responsibilities: • Respond to online chat inquiries in a timely and professional manner • Provide accurate information about Prime Physical Therapy services, locations, and providers • Assist with scheduling appointments and answering patient questions • Resolve patient concerns and issues in a fair and courteous manner • Document chat interactions and update patient records as needed • Collaborate with internal teams to resolve complex issues • Maintain knowledge of physical therapy services, industry trends, and best practices Qualifications: • High school diploma or equivalent required; associate's or bachelor's degree preferred • 1-2 years of experience in customer service, patient support, or healthcare • Excellent communication and interpersonal skills • Ability to work in a fast-paced, dynamic environment • Proficient in online chat platforms and software (e.g., LiveChat, Salesforce) • Strong problem-solving and analytical skills • Ability to maintain confidentiality and handle sensitive patient information Technical Requirements • Reliable computer, internet connection, and headset • Quiet, distraction-free workspace About Company: Prime Physical Therapy provides services to help with a variety of conditions. We consistently focus on an individualized assessment and treatment to meet each person’s treatment goals to improve pain and life.

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