Online Chat Representative
About the Role
We are seeking a dynamic and customer-oriented individual to join our team as a Online Chat representative. In this role, you will be the first point of contact for our customers, providing them with real-time assistance, answering their queries, and offering solutions to their waterproofing needs through our online chat platform.
Key Responsibilities
ā¢ Engage with customers via live chat to provide prompt, professional, and empathetic support.
ā¢ Resolve inquiries, and complaints efficiently by offering appropriate solutions.
ā¢ Maintain up-to-date knowledge of company products and services to deliver correct and helpful responses.
ā¢ Escalate complex or sensitive issues to the appropriate teams when necessary.
ā¢ Represent the brand with professionalism, empathy, and a customer-first attitude.
Qualifications
ā¢ High school diploma or equivalent required; degree in communications, business, or a related field is a plus.
ā¢ Previous experience in customer service, online support, or live chat preferred.
ā¢ Excellent written communication skills, including grammar, spelling, and tone.
ā¢ Proven ability to work independently and manage time effectively in a remote setting.
ā¢ Must have a reliable internet connection and necessary equipment (computer, headset, etc.).
ā¢ Comfortable navigating and adapting to various digital tools and support systems.
Benefits
Competitive pay, benefits, and hours
120 hours of vacation accrued per year to start (that's 3 weeks/year for regular 8-hour shifts!)
10 Paid Holidays per year
401(k) company match, Pension, Medical insurance, Dental insurance, Vision insurance, Life insurance, and Flexible Spending Account (FSA), Employee Assistance Program
Apply Now
We are seeking a dynamic and customer-oriented individual to join our team as a Online Chat representative. In this role, you will be the first point of contact for our customers, providing them with real-time assistance, answering their queries, and offering solutions to their waterproofing needs through our online chat platform.
Key Responsibilities
ā¢ Engage with customers via live chat to provide prompt, professional, and empathetic support.
ā¢ Resolve inquiries, and complaints efficiently by offering appropriate solutions.
ā¢ Maintain up-to-date knowledge of company products and services to deliver correct and helpful responses.
ā¢ Escalate complex or sensitive issues to the appropriate teams when necessary.
ā¢ Represent the brand with professionalism, empathy, and a customer-first attitude.
Qualifications
ā¢ High school diploma or equivalent required; degree in communications, business, or a related field is a plus.
ā¢ Previous experience in customer service, online support, or live chat preferred.
ā¢ Excellent written communication skills, including grammar, spelling, and tone.
ā¢ Proven ability to work independently and manage time effectively in a remote setting.
ā¢ Must have a reliable internet connection and necessary equipment (computer, headset, etc.).
ā¢ Comfortable navigating and adapting to various digital tools and support systems.
Benefits
Competitive pay, benefits, and hours
120 hours of vacation accrued per year to start (that's 3 weeks/year for regular 8-hour shifts!)
10 Paid Holidays per year
401(k) company match, Pension, Medical insurance, Dental insurance, Vision insurance, Life insurance, and Flexible Spending Account (FSA), Employee Assistance Program
Apply Now