Online Chat Representative
C. L. Jack Stelly & Associates, Inc. was established in 1978 as a surveying firm. Since that time, with the combined talents of over one hundred years of professional experience, our company has continued to grow.
We are seeking for a friendly and customer-focused Online Chat Representative to join our team. As an Online Chat Representative, you will engage with customers in real-time through online chat support, providing assistance and resolving inquiries. This is an exciting opportunity to work in a fast-paced and dynamic environment, helping to deliver exceptional customer service experiences.
KEY RESPONSIBILITIES:
Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members.
Assist customers with setting up and troubleshooting access to the Customer Portal.
Maintain and update customer data in the CRM system, including contact information and software versions.
Support customers, sales, and professional services in expediting cases and scheduling software deployment.
Manage bounced emails and ensure customer contact information is accurate.
Requirements
High school diploma or GED.
Strong customer service orientation with excellent verbal and written communication skills.
Ability to handle a high volume of support requests via phone, chat, and email.
Experience with MS Office applications and data entry.
Demonstrated dependability and ability to thrive in a fast-paced environment.
Requirements
High school diploma or GED.
Strong customer service orientation with excellent verbal and written communication skills.
Ability to handle a high volume of support requests via phone, chat, and email.
Experience with MS Office applications and data entry.
Demonstrated dependability and ability to thrive in a fast-paced environment.
Apply Now
We are seeking for a friendly and customer-focused Online Chat Representative to join our team. As an Online Chat Representative, you will engage with customers in real-time through online chat support, providing assistance and resolving inquiries. This is an exciting opportunity to work in a fast-paced and dynamic environment, helping to deliver exceptional customer service experiences.
KEY RESPONSIBILITIES:
Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members.
Assist customers with setting up and troubleshooting access to the Customer Portal.
Maintain and update customer data in the CRM system, including contact information and software versions.
Support customers, sales, and professional services in expediting cases and scheduling software deployment.
Manage bounced emails and ensure customer contact information is accurate.
Requirements
High school diploma or GED.
Strong customer service orientation with excellent verbal and written communication skills.
Ability to handle a high volume of support requests via phone, chat, and email.
Experience with MS Office applications and data entry.
Demonstrated dependability and ability to thrive in a fast-paced environment.
Requirements
High school diploma or GED.
Strong customer service orientation with excellent verbal and written communication skills.
Ability to handle a high volume of support requests via phone, chat, and email.
Experience with MS Office applications and data entry.
Demonstrated dependability and ability to thrive in a fast-paced environment.
Apply Now