Onboarding & Training Specialist French & English Speaker (M/F/NB

⚡ WHO WE ARE:Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.Figures : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.Values :At D-EDGE we are driven by these 4 key values:We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYYOUR ROLE :Ensure successful activation/implementation for all D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, together with the assigned Account Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed. WHAT YOU'LL BE DOING Ensure processes are followed for smooth activation/ implementationCollect by Account Manager/Sales, and the client, all the info required for a proper product configuration Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities Set-up products included in the contract for the hotel (except Website) Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client Record and update all activation/ implementation tasks and status into Salesforce CRM Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution Follow the onboarding journey Keep up with D-EDGE products and features evolutions as well as the market trends in the industry. Manage online or on site training, based on the client’s needs Understand and analyse the customer's need Handle the client’s complaints and interact with the assigned Account Manager ⭐ WHAT YOU’VE GOT: Being proactive and can work independently Being flexible, and having strong analytical skills and an eye for detail Problem-solving Teamwork Project Management skills Excellent knowledge of D-EDGE solutions . Outstanding communication and writing skills. Experience, tools and specialist knowledge Experience with b2b technology company or hotelsKnowledge of the Hospitality, GDS or OTA Efficiency in Excel, MS Word, Salesforce CRM Google Suite Training, teaching experience is a plus Additional Information D-EDGE is an equal opportunity employer. We do not discriminate based on: race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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