Onboarding Specialist (Remote US)
About the Company Fullpath is a growing tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI-powered, data driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you! Responsibilities • Owning the customer experience from the point of sales throughout their onboarding process with a strong understanding of automotive finance and insurance (F&I) workflows and terminology. • Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation. • Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines. • Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines. • Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale. • Educating customers on features, capabilities, and best practices to simplify adoption and align expectations. • Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat). • Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion. • Measuring and reporting upon the onboarding experience. Requirements • 1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company. • 1+ year experience in digital advertising, Google & Facebook preferred. • Experience working within the automotive finance and insurance (F&I) domain, with a strong understanding of dealership F&I processes and terminology. • Proven basic troubleshooting abilities. • Independent problem-solving skills and adaptivity to change. • Excellent verbal and written communication skills. • Strong work ethic and high energy levels. • Ability to multitask and collaborate with different departments. • Impeccable attention to detail. • Cares for speed and quality of delivery. • The ideal candidate is high-energy, tech savvy, process oriented, passionate about helping customers, and excels in communication via phone and email. Preferred Qualifications (Nice to Have) • Experience in automotive finance and insurance (F&I). Location • Remote role requiring availability from 9:00 AM to 5:00 PM PST. Benefits • Competitive compensation & comprehensive benefits—because your well-being matters. • Flexible, family-friendly environment that supports work-life balance. • Global team of innovators, collaborators, and go-getters who challenge and uplift one another. • Cutting-edge AI technology that delivers real value and solves complex challenges for our customers. • Fast-paced startup culture with endless opportunities for learning, growth, and ownership. • A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured. • Benefit Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k. Salary • Annual base starting salary: $70,000 - $95,000, depending on experience and other qualifications of the successful candidate. Category Customer Service Apply tot his job