Onboarding Specialist

LawLabs Inc. is a dynamic team dedicated to enhancing the property closing experience through technology. The Onboarding Specialist will develop and deliver training sessions for new clients, ensuring successful onboarding and promoting long-term client satisfaction through effective relationship management.ResponsibilitiesDevelop and deliver engaging training for new clients, both virtually and in person, tailored to their specific sales needsFacilitate webinars and one-on-one training sessions to enhance new client retention and usage of the softwareIn collaboration with Customer Success and Marketing teams, supporting the creation of comprehensive training materials as needed including PPT presentationsCollaborate with Account Executives in the onboarding process for new clients to ensure streamlined and effective onboardingPursuing professional development opportunities to enhance training skills and industry knowledgeDevelop and nurture relationships with new clients to promote retention, including follow-ups after their initial training sessionsLeverage training and outreach efforts to enhance these connections, driving both sales and long-term loyaltyAssist clients in overcoming obstacles to successfully close deals (reach 8 files)Collaborate with the sales team to align training initiatives with overall sales strategiesReporting any in-app issues, feedback, client requests, or clean-up items to the Development TeamMonitor client progress throughout the sales cycle (up to 8 files) and provide actionable feedback to ensure continuous improvementAnalyze training effectiveness and adjust methodologies based on client feedback and sales outcomesReport on sales activities and outcomes related to training sessionsAttend bi-weekly 1:1 meetings with your direct leader to discuss progress, challenges, and strategy alignmentParticipate in companywide bi-weekly meetings, trainings, in-person team meetings or development sessions and daily team standupsSkillsDevelop and deliver engaging training for new clients, both virtually and in person, tailored to their specific sales needsFacilitate webinars and one-on-one training sessions to enhance new client retention and usage of the softwareIn collaboration with Customer Success and Marketing teams, supporting the creation of comprehensive training materials as needed including PPT presentationsCollaborate with Account Executives in the onboarding process for new clients to ensure streamlined and effective onboardingPursuing professional development opportunities to enhance training skills and industry knowledgeDevelop and nurture relationships with new clients to promote retention, including follow-ups after their initial training sessionsLeverage training and outreach efforts to enhance these connections, driving both sales and long-term loyaltyAssist clients in overcoming obstacles to successfully close deals (reach 8 files)Collaborate with the sales team to align training initiatives with overall sales strategiesReporting any in-app issues, feedback, client requests, or clean-up items to the Development TeamMonitor client progress throughout the sales cycle (up to 8 files) and provide actionable feedback to ensure continuous improvementAnalyze training effectiveness and adjust methodologies based on client feedback and sales outcomesReport on sales activities and outcomes related to training sessionsAttend bi-weekly 1:1 meetings with your direct leader to discuss progress, challenges, and strategy alignmentParticipate in companywide bi-weekly meetings, trainings, in-person team meetings or development sessions and daily team standupsCompany OverviewFounded by a group of software enthusiasts, Closer is on a mission to revolutionize legal real estate practices with modern, intuitive, and user-focused technology. It was founded in 2020, and is headquartered in London, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.lawlabs.ca/.



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