Onboarding Manager
We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products – we want to solve problems and change lives through Monzo ❤️Hear from our UK team about what it’s like working at Monzo ✨London | £56,100 – £65,000 + Benefits | Hear from the team ✨ We’re looking for an Onboarding Manager to help us scale and lead the strategy for our Business and Tech onboarding processes globally. This is a brand new position, expanding our ‘Onboarding & Community’ pillar, adding an additional role alongside our Onboarding and Community Associate. You’ll report directly into the Head of Culture and Engagement, and work closely with teams across the company to create a scalable, delightful and effective global onboarding journey that ensures we’re setting Monzonauts up for success from day one. If you love the variety of rolling up your sleeves and getting stuck into the details, as well as being future minded and able to scale and iterate at pace, then this role is for you. You’ll play a key role by…
Building from scratch – Creating the strategy for what global onboarding at Monzo looks like, through a hybrid lens, across multiple entities.
Process Improvement – Identifying ways to create efficiencies in our current process.
Hands on Facilitation – Learning our current onboarding process end to end, and being able to co-facilitate cultural sessions, and leadership sessions when required.
Creating engaging content – adding to and reviewing our current materials to ensure all our materials are fit for purpose as we scale.
Shaping our culture – Helping to strengthen our company culture by ensuring Monzonauts are culturally immersed and integrated, wherever they’re hired.
Collaborating across Monzo – Working with stakeholders such as Hiring, TechOps and the Senior Leadership Team to ensure alignment and consistency with our approach.
Listening and learning – Gathering feedback and using data to continuously improve and make decisions on what’s working, and what’s not.
Future-proofing – We want you to set the team up for success by building a scalable function which grows with Monzo. This includes managing team members and thinking about what the future of the function can look like, too. We’d love to hear from you if…
You have led or been instrumental in establishing and scaling onboarding programs in a fast-paced, high-growth, and global environment.
You have 2+ years experience managing and leading a team
You’re comfortable with facilitation and creating interesting, innovative onboarding pathways to enhance learning.
You’re proactive, full of ideas, and excited about building the next phase of our onboarding strategy, iterating on current successes and developing new global approaches.
You’re used to operating within a data-driven environment to inform decisions and measure impact.
You thrive in dynamic environments and are comfortable collaborating with stakeholders at all levels, including senior leadership.
You’re passionate about creating inclusive and transparent employee experiences that set people up for success.
You have fluency in MacOS, Slack, Learning Management Systems, GSuite tools and the ability to adapt to learn new systems and processes
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!What’s in it for you£56,100 – £65,000 ➕ share options.This role is based in our London office, with a minimum of 3 days a week expected from the office. ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences.We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. The application journey has 4 key steps
Recruiter Call
Take Home Task
Role Specific Interview
Values Interview
This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [email protected]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.#LI-TK1Equal opportunities for everyoneDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage
Apply Now
Building from scratch – Creating the strategy for what global onboarding at Monzo looks like, through a hybrid lens, across multiple entities.
Process Improvement – Identifying ways to create efficiencies in our current process.
Hands on Facilitation – Learning our current onboarding process end to end, and being able to co-facilitate cultural sessions, and leadership sessions when required.
Creating engaging content – adding to and reviewing our current materials to ensure all our materials are fit for purpose as we scale.
Shaping our culture – Helping to strengthen our company culture by ensuring Monzonauts are culturally immersed and integrated, wherever they’re hired.
Collaborating across Monzo – Working with stakeholders such as Hiring, TechOps and the Senior Leadership Team to ensure alignment and consistency with our approach.
Listening and learning – Gathering feedback and using data to continuously improve and make decisions on what’s working, and what’s not.
Future-proofing – We want you to set the team up for success by building a scalable function which grows with Monzo. This includes managing team members and thinking about what the future of the function can look like, too. We’d love to hear from you if…
You have led or been instrumental in establishing and scaling onboarding programs in a fast-paced, high-growth, and global environment.
You have 2+ years experience managing and leading a team
You’re comfortable with facilitation and creating interesting, innovative onboarding pathways to enhance learning.
You’re proactive, full of ideas, and excited about building the next phase of our onboarding strategy, iterating on current successes and developing new global approaches.
You’re used to operating within a data-driven environment to inform decisions and measure impact.
You thrive in dynamic environments and are comfortable collaborating with stakeholders at all levels, including senior leadership.
You’re passionate about creating inclusive and transparent employee experiences that set people up for success.
You have fluency in MacOS, Slack, Learning Management Systems, GSuite tools and the ability to adapt to learn new systems and processes
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!What’s in it for you£56,100 – £65,000 ➕ share options.This role is based in our London office, with a minimum of 3 days a week expected from the office. ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences.We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. The application journey has 4 key steps
Recruiter Call
Take Home Task
Role Specific Interview
Values Interview
This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [email protected]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.#LI-TK1Equal opportunities for everyoneDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage
Apply Now