On-Demand Intake Coordinator for Telehealth Therapy Practice (Calls + Lead Follow-Up)
About Us
Brave Soul Therapy is a California-based telehealth psychotherapy group practice serving teens and adults. We are a warm, trauma-informed practice seeking a reliable human Intake Coordinator to support new client inquiries.
This is a low-volume, on-demand role — not full-time hourly coverage.
The Role
We are looking for someone who can:
Inbound support
Answer incoming calls during business hours when they occur
Provide warm, professional support to prospective clients
Schedule intake appointments in Sessions Health
Outbound / lead follow-up
Follow up with email and webform inquiries
Contact referred clients (phone/text/email as appropriate)
Support prospective clients through the scheduling process
Help reduce no-shows through clear communication
Administrative
Route urgent or clinical messages appropriately
Document outreach attempts
Maintain HIPAA-aware communication practices
Estimated volume: ~3–5 inbound calls/day + light outbound follow-up.
Compensation Structure
We prefer a performance-aligned model:
Flat rate per answered call
Flat rate per qualified outbound follow-up task
Bonus when a new client successfully attends their intake
Please include your proposed rates for all three.
Also, open to keeping a timecard and submitted hours worked.
Note: This is not a full-day hourly position.
Required Availability
Coverage window: 8:00 AM – 5:00 PM Pacific Time
Ability to respond to assigned leads within one business day
Must have reliable, quiet work environment
Required Experience
Medical or mental health intake/scheduling experience strongly preferred
Comfortable using EHR systems (Sessions Health is a plus)
Excellent, warm phone presence
Strong written communication skills for email follow-up
English required
Spanish and/or Turkish is a major plus
Insurance verification experience is a plus
Technology Requirements
Reliable high-speed internet
Quality headset
Ability to learn our phone and scheduling systems
HIPAA-aware workflows required
Apply Now
Apply Now
Brave Soul Therapy is a California-based telehealth psychotherapy group practice serving teens and adults. We are a warm, trauma-informed practice seeking a reliable human Intake Coordinator to support new client inquiries.
This is a low-volume, on-demand role — not full-time hourly coverage.
The Role
We are looking for someone who can:
Inbound support
Answer incoming calls during business hours when they occur
Provide warm, professional support to prospective clients
Schedule intake appointments in Sessions Health
Outbound / lead follow-up
Follow up with email and webform inquiries
Contact referred clients (phone/text/email as appropriate)
Support prospective clients through the scheduling process
Help reduce no-shows through clear communication
Administrative
Route urgent or clinical messages appropriately
Document outreach attempts
Maintain HIPAA-aware communication practices
Estimated volume: ~3–5 inbound calls/day + light outbound follow-up.
Compensation Structure
We prefer a performance-aligned model:
Flat rate per answered call
Flat rate per qualified outbound follow-up task
Bonus when a new client successfully attends their intake
Please include your proposed rates for all three.
Also, open to keeping a timecard and submitted hours worked.
Note: This is not a full-day hourly position.
Required Availability
Coverage window: 8:00 AM – 5:00 PM Pacific Time
Ability to respond to assigned leads within one business day
Must have reliable, quiet work environment
Required Experience
Medical or mental health intake/scheduling experience strongly preferred
Comfortable using EHR systems (Sessions Health is a plus)
Excellent, warm phone presence
Strong written communication skills for email follow-up
English required
Spanish and/or Turkish is a major plus
Insurance verification experience is a plus
Technology Requirements
Reliable high-speed internet
Quality headset
Ability to learn our phone and scheduling systems
HIPAA-aware workflows required
Apply Now
Apply Now