On-Call Specialist - Visiting Angels in Loveland, CO
Visiting Angels offers non- medical In-home care for our elder loved-ones.
At Visiting Angels, we aim to Brighten the Home and Better the Health of our dear Clients. We Believe in serving others with Excellence in the comfort of their home. The Main office Staff works to facilitate and organize excellent client care, customer service, and Caregiver support.
Position Purpose:
As an On-Call Specialist, when the main office is closed, you will be responsible for managing all inbound and outbound calls from Clients, Management and Caregivers with the highest level of customer service and communication skills. This is a REMOTE position with limited time in the office. The schedule is one week on and one week off.
This overnight (after office hours), part-time position will offer a flat rate of $450/week.
Responsibilities:
Must be available to WORK EVENINGS AND WEEKENDS from home
Manage all inbound and outbound calls in a timely manner
Provide high quality communication of services and information
Identify and resolve priority issues
Transfer/transcribe information to the appropriate resource
Document all call information per standard operating procedures and ensure appropriate individuals are informed
Maintain excellent, kind and respectful communication with all staff members
Qualifications:
Experience with a call center or customer support role preferred with a desire to help people
Must have excellent phone, verbal and written communication skills and ability to work well under pressure
Must enjoy working in a fast-paced environment
Experience working with various personality types
Ability to efficiently use our internal software and basic programs like Microsoft Word and the Google Platform
Must be organized and able to multi-task
Must be self-directed and be able to work with minimal supervision
Must be 18 years or older
High School diploma or GED
Must be able to meet our drug policy and pass initial drug screen and background check
Check us out on our website at: https://www.visitingangels.com/fortcollins/home
Visiting Angels is an Equal Opportunity Employer
Apply Now