On Call Scheduling Coordinator

• *A Meaningful Role in Your Community** Neighbourly Care provides personalized support services that help individuals remain comfortable and supported in their own homes. Our team values reliability, kindness, and strong relationships with the people we work with and for. We are currently seeking a part-time On Call Scheduling Coordinator who enjoys connecting with people, staying organized, and helping ensure clients receive excellent service. This position is particularly well suited for post-secondary students who would like flexible work while continuing to contribute to their community. • *Someone Seeking: • Flexible part-time scheduling - evening and weekends • Opportunity to use technology, work in a professional role and build transferable skills • Independent work with support from a friendly team • *What You’ll Do: • Answer phones and text messages promptly by greeting clients and caregivers in a “Neighbourly” way • Support clients and caregivers with day-to-day changes in schedules as requested • Make decisions regarding the urgency of an incoming request. • Solve scheduling problems with a “we can figure this out” mentality and a "happy to help" disposition • Receive transitions at the beginning of your shift, reporting on and sending transitions at the end of your shift • Document all activity during your shift. • *What Makes Someone Successful in This Role: • Enjoys talking with people and building relationships • Organized and comfortable coordinating schedules or plans • Reliable, responsible, and able to work independently • Strong communication and problem-solving skills • Experience working in a customer service focused capacity • Calm and compassionate disposition • *Qualifications: • Experience in customer service, coordination, administration, or service-based roles preferred • Comfortable using basic technology such as chromebook, mobile apps and email • *Schedule:** • At least one consistent evening a week from 4-10pm, Monday through Thursday • At least one weekend per month Friday 4pm through Sunday 10pm. Job Type: Part-time Pay: $18.00 - $22.00 per hour Benefits • Flexible schedule • Paid time off Work Location: Remote