Omni-Channel Customer Engagement Strategist
We are regularly looking for Omni-Channel Engagement Strategy consultants globally to join our network of independent consultants.
Roles & Responsibilities
Omni-Channel Customer Engagement Strategists are responsible for developing Omni-channel OR digital health strategies for Health brands. They also provide counsel on the measurement and optimization of digital programs. Key responsibilities include:
• Conduct digital landscape assessments
• Develop customer journeys
• Create data-driven customer profiles
• Create integrated multi-channel strategies targeting patients, providers and payers
• Create digital strategies
• Create points-of-view and recommendations surrounding emerging channels
• Develop measurement plans and integrated reports
• Analyze performance data and make improvement recommendations
• Recommend and manage tests and optimization actions
• Stay abreast of emerging digital trends
Topics
We are interested in hearing from independent consultant strategists with expertise in:
• Omni-channel customer engagement
• Patient engagement and support strategy
• HCP engagement strategy
• Payer engagement strategy
• Digital health strategy
Requirements
The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward.
Relevant prior experiences include:
• Established an independent consulting practice
• Proven experience in a Lead Strategist role at an agency, consulting firm or client
• Track record of conceiving and guiding strategies that make a measurable impact
• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions
• Experience working with cross-channel data and analytical tools
• Ability to interpret and analyze digital performance data
• Ability to develop measurement plans and design actionable reports
• Strong client consultation skills with ability to guide a strategic discussion
• Analytical thinker with strong organizational skills
• Strong understanding of strategic marketing process
• Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
Apply Now
Apply Now
Roles & Responsibilities
Omni-Channel Customer Engagement Strategists are responsible for developing Omni-channel OR digital health strategies for Health brands. They also provide counsel on the measurement and optimization of digital programs. Key responsibilities include:
• Conduct digital landscape assessments
• Develop customer journeys
• Create data-driven customer profiles
• Create integrated multi-channel strategies targeting patients, providers and payers
• Create digital strategies
• Create points-of-view and recommendations surrounding emerging channels
• Develop measurement plans and integrated reports
• Analyze performance data and make improvement recommendations
• Recommend and manage tests and optimization actions
• Stay abreast of emerging digital trends
Topics
We are interested in hearing from independent consultant strategists with expertise in:
• Omni-channel customer engagement
• Patient engagement and support strategy
• HCP engagement strategy
• Payer engagement strategy
• Digital health strategy
Requirements
The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward.
Relevant prior experiences include:
• Established an independent consulting practice
• Proven experience in a Lead Strategist role at an agency, consulting firm or client
• Track record of conceiving and guiding strategies that make a measurable impact
• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health OR planning digital health solutions
• Experience working with cross-channel data and analytical tools
• Ability to interpret and analyze digital performance data
• Ability to develop measurement plans and design actionable reports
• Strong client consultation skills with ability to guide a strategic discussion
• Analytical thinker with strong organizational skills
• Strong understanding of strategic marketing process
• Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
Apply Now
Apply Now