Office Supervisor

Lead Front Office Operations That Support Whole-Person Care Across Medical, Dental, and Behavioral Health ServicesAre you a natural problem-solver and team leader who thrives in a fast-paced, patient-facing environment? As the Office Supervisor, you'll play a vital role in ensuring smooth front-office operations while supporting our mission to deliver compassionate, integrated care to communities that need it most.This leadership role oversees Customer Relations Specialists (CRS) within our medical or behavioral health services and ensures an exceptional experience for every patient walking through our doors.This is a great opportunity for someone who:Enjoys leading frontline staff and ensuring seamless patient flowHas strong attention to detail and a passion for operational excellenceIs confident handling patient concerns and resolving issues with professionalismWants to make a meaningful impact in a nonprofit healthcare setting where every role supports whole-person wellness
Key Responsibilities
Guide and support reception operations, ensuring accurate payment posting, batch verification, deposits, and required reportingReview and approve sliding fee paperwork and ensure protocol complianceServe as the first point of contact for resolving escalated patient concernsOversee scheduling of Customer Relations Specialists and ensure provider schedules are accurateSupervise, coach, and evaluate Customer Relations Specialists; assist with onboarding and communication of policiesProvide backup support as needed, including patient registration, demographic entry, intake review, scheduling, insurance verification, collecting co-pays, and sliding fee eligibility checksMonitor office efficiency and patient flow; share updates and concerns with the Regional Office ManagerMaintain confidentiality and adhere to HIPAA guidelines, organizational policies, and required trainingsSupport operations at additional locations when neededManage timecards, performance development/AIM processes, and progress toward strategic goals
Education, Requirements, Skills, Knowledge and Expertise
High School/GED requiredQUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred• Supervisory experience preferred• Experience with a multi-line phone system and professional phone skills preferred• Knowledge of Microsoft Office Suite preferred • A valid, unrestricted driver's license and agency established minimum automobile coverage required You’ll Be A Great Fit for This Role if You:Take pride in keeping things organized and running smoothlyAre proactive in solving problems and keeping both patients and staff supportedLead with empathy and professionalism, even in challenging situationsEnjoy coaching and developing others while working alongside themEmbrace Compass Health Network’s mission to bring integrated, culturally competent care to underserved communitiesIND2

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