Office & Operations Coordinator | Remote | AUS Timezone | Cleaning | Home Services

About the Role

We’re a growing cleaning business looking for a calm, reliable Office & Operations Coordinator to handle day-to-day operational work at Cleaning Day.

This role exists to remove daily operational load from the owner and keep things running smoothly behind the scenes.

You’ll be the first point of contact for scheduling, staff communication, and routine messages, and you’ll only escalate genuine emergencies.

This is not a sales or marketing role.

Please start your application with the word ‘CALM’ so we know you’ve read this fully.

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What You’ll Be Responsible For

Scheduling & Calendar Management

•Manage daily and weekly cleaning schedules

• Handle reschedules and cancellations

• Confirm upcoming cleans with staff

• Ensure no missed jobs or overlaps

Staff Communication

• Daily communication with cleaning teams

• Track availability and changes

• Relay instructions clearly

• Follow up on no-shows or issues

Airbnb Guest & Host Communication

• Handle routine guest and host messages

• Check-in / check-out communication

• Answer common questions

• Keep communication professional and calm

Issue Triage (Important)

• Decide what’s urgent vs what can wait

• Resolve issues independently where possible

• Escalate only genuine same-day emergencies

Basic Client Follow-Up

• Respond to missed messages

• Simple check-ins

• Flag potential issues early

What This Role Does NOT Include

• No sales

• No bookkeeping

• No marketing

• No strategic decision-making

This role protects the owner’s time. It does not consume it.

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Who This Role Is For

You are likely a good fit if you:

• Have experience as an Office Assistant, Administrative Assistant, Secretary, Executive Assistant, or Operations Coordinator

• Have supported a business remotely

• Are comfortable managing schedules and moving parts

• Have good judgement and stay calm under pressure

• Don’t need constant supervision

Experience with cleaning businesses, Airbnb, property management, or home services is a strong plus.

Working Hours & Compensation

• Timezone: Must overlap with Australian business hours

• Hours: Part-time to start, with potential to increase

• Compensation: AUD $700-$750 per month to start

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How to Apply (Important)

To apply, you must answer all application questions below.

Incomplete or generic applications will not be considered.

This role is for someone who enjoys keeping things organized, solving small problems before they become big ones, and being a steady presence behind the scenes

If that sounds like you, we’d love to hear from you.

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