NOC Technician I

Segra is searching for a qualified and experienced NOC Technician I to join their team in a full-time capacity. The NOC Technician I will perform network monitoring and provide in-depth support for Segra's network services, serving as the first line of defense for network management and customer support. Responsibilities Perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks Provide in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services Serve as the first line of defense for monitoring and management of all Segra provided network services Responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to customers Prioritize remediation of issues in a 24 x 7 network operations center Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks Serve as an escalation point for other organizations Skills Minimum of 1 year of professional experience in networking support, administration, engineering, or similar High School Diploma or equivalent required Associate degree or bachelor's degree preferred but not required Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.) Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers Self-awareness and willingness to escalate issues and follow up to ensure incident resolution An analytical mindset that appreciates solving problems Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people Preferred base knowledge of some of the following technologies: Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet Network infrastructure, DNS, IP Subnetting Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP) Telephony based technologies (TDM, Converged, VOIP, SIP, etc.) Benefits Medical, dental, vision insurance Life insurance 401(k) match Flexible Spending/Health Savings Accounts Tuition and gym reimbursements Vacation/PTO, paid holidays, floating holidays Volunteer days, parental leave Legal, accidental, hospital indemnity, identify theft, pet insurance Company Overview Segra is an independent fiber network company. It was founded in 2017, and is headquartered in Columbia, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Segra has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023, 2 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.