NOC Technical Analyst - Weekdays 3rd Shift
About the position
The NOC Technical Analyst serves as the primary initial responder within the Network Operations Center, focusing on identifying and resolving network problems during after-hours support. This role involves triaging various IT solutions requests and incidents while adhering to established service level agreements (SLAs). The position operates on a non-standard business hours schedule, specifically the 3rd shift from 12am to 10am CST, four days a week, with potential telecommuting options after the training period.
Responsibilities
Serve as primary decision maker for fault handling and escalations on managed devices.
,
Manage Network Monitoring System (NMS) for faults and alerts, enhancing its design for better insights.
,
Triaging and alerting on client production systems within defined SLAs.
,
Manage and perform updates on Windows Endpoint/Server Infrastructure and network equipment firmware.
,
Utilize ticketing and monitoring systems, following proper documentation and escalation processes.
,
Stay informed of advancements in network infrastructure and technologies.
,
Assist with Service Desk end-user support during overflow periods.
,
Leverage remote support tools to resolve support requests.
,
Communicate with clients in a highly professional and timely manner.
,
Review KPI Metrics via dashboards, audit incident details, and provide analysis and recommendations to team members.
,
Monitor and investigate the root cause of SLA breaches or procedural breakdowns.
,
Promote proper Incident and Change Management practices.
Requirements
High School diploma or GED required; Bachelor's degree in Information Technology or Computer Science preferred.
,
Three or more years of experience supporting Microsoft operating systems and cloud/networked environments required.
,
Hands-on experience with remote administration, maintenance, triage, and deployment of Active Directory, Remote Desktop Services, Windows Server, Microsoft Exchange Server, Office 365, network switches, routers, firewalls, and storage technologies required.
,
One or more years of experience leading small teams within a network operations center, service desk, or help desk environment required.
,
Experience working with network protocols, configurations, and operations required.
,
Experience supporting system administration, NOC, and Server support required.
,
Ability to triage problems, design and identify solutions, and appropriately escalate issues in a fast-paced environment required.
Nice-to-haves
Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc.
,
Experience with cloud technologies such as Azure, Azure Backups, AWS, or similar cloud experience preferred.
,
Experience with help desk ticketing systems and service desk management tools preferred.
Benefits
Employee stock ownership plan
,
Opportunities for advancement
,
Retirement plan
Apply Now
The NOC Technical Analyst serves as the primary initial responder within the Network Operations Center, focusing on identifying and resolving network problems during after-hours support. This role involves triaging various IT solutions requests and incidents while adhering to established service level agreements (SLAs). The position operates on a non-standard business hours schedule, specifically the 3rd shift from 12am to 10am CST, four days a week, with potential telecommuting options after the training period.
Responsibilities
Serve as primary decision maker for fault handling and escalations on managed devices.
,
Manage Network Monitoring System (NMS) for faults and alerts, enhancing its design for better insights.
,
Triaging and alerting on client production systems within defined SLAs.
,
Manage and perform updates on Windows Endpoint/Server Infrastructure and network equipment firmware.
,
Utilize ticketing and monitoring systems, following proper documentation and escalation processes.
,
Stay informed of advancements in network infrastructure and technologies.
,
Assist with Service Desk end-user support during overflow periods.
,
Leverage remote support tools to resolve support requests.
,
Communicate with clients in a highly professional and timely manner.
,
Review KPI Metrics via dashboards, audit incident details, and provide analysis and recommendations to team members.
,
Monitor and investigate the root cause of SLA breaches or procedural breakdowns.
,
Promote proper Incident and Change Management practices.
Requirements
High School diploma or GED required; Bachelor's degree in Information Technology or Computer Science preferred.
,
Three or more years of experience supporting Microsoft operating systems and cloud/networked environments required.
,
Hands-on experience with remote administration, maintenance, triage, and deployment of Active Directory, Remote Desktop Services, Windows Server, Microsoft Exchange Server, Office 365, network switches, routers, firewalls, and storage technologies required.
,
One or more years of experience leading small teams within a network operations center, service desk, or help desk environment required.
,
Experience working with network protocols, configurations, and operations required.
,
Experience supporting system administration, NOC, and Server support required.
,
Ability to triage problems, design and identify solutions, and appropriately escalate issues in a fast-paced environment required.
Nice-to-haves
Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc.
,
Experience with cloud technologies such as Azure, Azure Backups, AWS, or similar cloud experience preferred.
,
Experience with help desk ticketing systems and service desk management tools preferred.
Benefits
Employee stock ownership plan
,
Opportunities for advancement
,
Retirement plan
Apply Now