Night Auditor

GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team.

NIGHT SHIFT DUTIES AND RESPONSIBILITIES:

· Keep accurate accounts of cash, checks, and credit transactions

· Verify room charges and rates; verify register has appropriate starting cash · Handle confidential information, including guest records, with a high degree of integrity

· Manage daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report

· Submit reports to corporate office as appropriate

· Perform and document security walks on a regular basis · Assist in setting up breakfast area as directed; replenish breakfast items as needed

· Welcome guests in a friendly, prompt and professional manner

· Check guests in, issue room keys, provide information on hotel services, room location, amenities and nearby attractions; Check guests out, including resolving any late or disputed charges

· Ensure required identification is taken from guests at check-in in line with local legislative requirements

· Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner

· Accurately process all cash and credit card transactions using established procedures · Issue, control, and release guest safe-deposit boxes in line with hotel procedures

· Prospect new leads through calling, while recording leads in the Customer Relationship Management (CRM) tool and developing good relationships with the community

· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up by following the service recovery guidelines

· Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

· Perform other duties as assigned including guest room tours, concierge services, special guest requests, laundry, etc.

REQUIREMENTS, QUALIFICATIONS AND DESIRED TRAITS

§ High School diploma or equivalent, plus one year of front desk/guest service experience

§ Must be a Team Player

§ Ability to take ownership of activities and follow through to completion.

§ Experience in a fast-pace, and demanding work environment.

§ You may be required to work nights, weekends, and/or holidays.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

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