New Loan Officer Success Manager
Company Description
Who is Summit Funding?
Summit Funding, Inc is one of the oldest still privately owned top 50 national mortgage lenders. When Todd Scrima, our owner and CEO founded our company in 1995 his dream was not to be the biggest, but to strive to be the best. Our growth mindset, positive culture, and history of stability are just a few things that position our company as a leader in the mortgage industry.
Job Description
The Success Manager plays a critical role in the development and success of newly hired Loan Officers through Summit's Loan Officer University program. This individual will be responsible for providing daily coaching, oversight of sales and operations, and ensuring team members meet performance metrics. The Success Manager will drive accountability and foster a growth-minded, coaching-focused culture.
The Success Manager will report to the Sacramento Corporate office but is available as a hybrid or work from home opportunity depending on location.
The Success Manager will earn a base salary of $84,000 plus commissions and bonuses.
Top Three (3) Responsibilities and how you will be measured:
1. Train and develop sales and loan origination skills
Provide structured hands on coaching to improve loan structuring, mortgage product knowledge, and borrower consultation skills.
Measurement: Loan structuring competency 85% of loan officers complete structured training and mock client interactions in first 60 days.
2. Operational Oversight
Hold Loan Officers accountable for consistent prospecting, lead follow-up, and loan submissions.
Measurement: 30 outbound calls each work day; 3 in person meetings per day (Realtor meeting or loan application)
3. Growth & Production
Implement structured weekly goal-setting, tracking, and performance reviews.
Measurement: 85% of Loan Officers meet or exceeds disclosed loan and closing targets established by the program
Job Duties:
Sales Performance & Accountability
• Set and monitor daily/weekly sales expectations
• Conduct regular check-ins to ensure loan officers are meeting activity metrics
• Issue formal write-ups and improvement plans for those not meeting expectations
Coaching & Training
• Conduct daily morning training calls
• Weekly 15-minute 1:1 check-ins with each Loan Officer
• Conduct live sales role playing, objection handling, and loan scenario training to build confidence
• Help with structuring deals and accurate loan pricing
• Host and run biannual, full-day training workshops
Culture & Engagement
• Call each team member on their birthday and work anniversary
• Develop and manage an award/recognition system for graduates (30+ closings)
Strategy & Program Development
• Identify patterns of high performance and use them to refine hiring criteria
• Provide feedback and recommendations to improve the Loan Officer University program
• Champion Summit's coaching-based, growth-oriented culture
Operational Collaboration
• Coordinate with Operations Manager to track key loan milestones:
• Submissions to underwriting 15 days prior to close
• Docs out 2 days prior to close
• Host weekly pipeline review meetings with Operations with Loan Officer present
• Ensure timely communication: respond to LO calls/emails/texts within 2 hours
Qualifications
• Minimum of 5 years of recent sales leadership experience within a retail mortgage lending environment (e.g., Branch Manager, Sales Manager, or Production Manager roles).
• Demonstrated success in leading, managing, and developing teams of Loan Officers, with a track record of driving increased production. Experience mentoring entry-level or new-to-industry Loan Officers is a plus.
• Active NMLS license required.
• Recent hands-on origination experience with both conventional and government loan products.
• Strong interpersonal and leadership skills, with the ability to influence, motivate, and hold team members accountable.
• In-depth understanding of mortgage sales and operations cycles; experience in a self-sourced production environment is highly preferred.
• Proficiency in Microsoft Office Suite, Encompass, and Optimal Blue.
• Excellent communication skills-clear, concise, and capable of effectively managing relationships at all levels of the organization.
Applicants must reside in, and be currently authorized to work in the United States on a full-time basis to be eligible for hire.
Summit Funding currently does not sponsor applicants for work visas.
Summit Funding is not currently licensed and/or able to originate in the state of New York.
IND1
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply tot his job
Apply To this Job
Who is Summit Funding?
Summit Funding, Inc is one of the oldest still privately owned top 50 national mortgage lenders. When Todd Scrima, our owner and CEO founded our company in 1995 his dream was not to be the biggest, but to strive to be the best. Our growth mindset, positive culture, and history of stability are just a few things that position our company as a leader in the mortgage industry.
Job Description
The Success Manager plays a critical role in the development and success of newly hired Loan Officers through Summit's Loan Officer University program. This individual will be responsible for providing daily coaching, oversight of sales and operations, and ensuring team members meet performance metrics. The Success Manager will drive accountability and foster a growth-minded, coaching-focused culture.
The Success Manager will report to the Sacramento Corporate office but is available as a hybrid or work from home opportunity depending on location.
The Success Manager will earn a base salary of $84,000 plus commissions and bonuses.
Top Three (3) Responsibilities and how you will be measured:
1. Train and develop sales and loan origination skills
Provide structured hands on coaching to improve loan structuring, mortgage product knowledge, and borrower consultation skills.
Measurement: Loan structuring competency 85% of loan officers complete structured training and mock client interactions in first 60 days.
2. Operational Oversight
Hold Loan Officers accountable for consistent prospecting, lead follow-up, and loan submissions.
Measurement: 30 outbound calls each work day; 3 in person meetings per day (Realtor meeting or loan application)
3. Growth & Production
Implement structured weekly goal-setting, tracking, and performance reviews.
Measurement: 85% of Loan Officers meet or exceeds disclosed loan and closing targets established by the program
Job Duties:
Sales Performance & Accountability
• Set and monitor daily/weekly sales expectations
• Conduct regular check-ins to ensure loan officers are meeting activity metrics
• Issue formal write-ups and improvement plans for those not meeting expectations
Coaching & Training
• Conduct daily morning training calls
• Weekly 15-minute 1:1 check-ins with each Loan Officer
• Conduct live sales role playing, objection handling, and loan scenario training to build confidence
• Help with structuring deals and accurate loan pricing
• Host and run biannual, full-day training workshops
Culture & Engagement
• Call each team member on their birthday and work anniversary
• Develop and manage an award/recognition system for graduates (30+ closings)
Strategy & Program Development
• Identify patterns of high performance and use them to refine hiring criteria
• Provide feedback and recommendations to improve the Loan Officer University program
• Champion Summit's coaching-based, growth-oriented culture
Operational Collaboration
• Coordinate with Operations Manager to track key loan milestones:
• Submissions to underwriting 15 days prior to close
• Docs out 2 days prior to close
• Host weekly pipeline review meetings with Operations with Loan Officer present
• Ensure timely communication: respond to LO calls/emails/texts within 2 hours
Qualifications
• Minimum of 5 years of recent sales leadership experience within a retail mortgage lending environment (e.g., Branch Manager, Sales Manager, or Production Manager roles).
• Demonstrated success in leading, managing, and developing teams of Loan Officers, with a track record of driving increased production. Experience mentoring entry-level or new-to-industry Loan Officers is a plus.
• Active NMLS license required.
• Recent hands-on origination experience with both conventional and government loan products.
• Strong interpersonal and leadership skills, with the ability to influence, motivate, and hold team members accountable.
• In-depth understanding of mortgage sales and operations cycles; experience in a self-sourced production environment is highly preferred.
• Proficiency in Microsoft Office Suite, Encompass, and Optimal Blue.
• Excellent communication skills-clear, concise, and capable of effectively managing relationships at all levels of the organization.
Applicants must reside in, and be currently authorized to work in the United States on a full-time basis to be eligible for hire.
Summit Funding currently does not sponsor applicants for work visas.
Summit Funding is not currently licensed and/or able to originate in the state of New York.
IND1
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply tot his job
Apply To this Job