New Business Support Operations Associate
John Hancock is a leading international financial services provider, helping people make their decisions easier and lives better. The New Business Support Operations Associate is responsible for providing excellent service and support, facilitating the money movement of client funds, and ensuring an outstanding client experience. Responsibilities Responsible for following up on participant rollovers in a timely manner Responsible for responding to emails and other participant inquiry in a timely manner Work directly with financial intermediaries to ultimately channel assets into John Hancock Connect with Third Party Administrators and Plan Sponsors to facilitate rollover process Complete daily and weekly operational activities while following department policies and procedures Respond to routine inquiries from various operation teams both internal and external Oversee data integrity requirements Proactively share knowledge to ensure team objectives are met Skills Bachelor's degree Excellent written communication, phone demeanor, and customer service skills Knowledge of financial services is a plus Continuous learners Team player Driven Passion for customer service Good analytical and problem-solving skills Ability to learn quickly Detail oriented with the ability to quickly coordinate, prioritize, and work within a multiple task environment Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage Adoption/surrogacy and wellness benefits Employee/family assistance plans Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) Financial education and counseling resources Up to 11 paid holidays 3 personal days 150 hours of vacation 40 hours of sick time (or more where required by law) each year The full range of statutory leaves of absence Company Overview John Hancock provides financial solutions, including life insurance, mutual funds, and long-term care insurance. It was founded in 1862, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship John Hancock has a track record of offering H1B sponsorships, with 3 in 2026, 42 in 2025, 53 in 2024, 44 in 2023, 53 in 2022, 45 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.