Network Engineer

PhoenixNAP is an IT Services Company, offering a wide range of services including Data Centre Colocation, a variety of Cloud Services, Data Backup and DRaaS, and Security Services. In addition to our main Data Center in Phoenix, we operate out of over 17 other locations worldwide. Between these locations, we maintain an extensive infrastructure to support all of our customers’ growing business needs. This allows us to offer a high level of availability, redundancy, and fault tolerance to our clients. Through our partnership with industry-leading vendors, we are able to offer our customers the latest in cutting-edge technology. We comply strictly within PCI DSS standards and are accredited twice yearly. As a Network Engineer, you will work on global, large-scale network infrastructures for phoenixNAP, which has more than 15 data centers around the world. Additionally, phoenixNAP operates a multi-100Gigabit private network that includes transatlantic and transpacific links and pushes more than a Terabit of network traffic to the Internet. Working in a highly dynamic and fast-paced environment, you will assist clients with maintaining and improving their infrastructure, assist with rolling out new company product lines and support the rest of the Network Engineering team based in the US, Malta, Serbia, among other countries. Location: Remote Working hours: Monday-Friday (40 hours) US Shift 7:00 to 15:00 Phoenix time / 15:00 to 23:00 CET Part of an on-call rotation schedule. Key Job Requirements: Overall responsibility for network operations and maintenance of all systems to ensure compliance with CWIE/CCBill/phoenixNAP guidelines and industry best practices. Troubleshoot connectivity issues to minimize downtime. Act as last line support function and provide assistance to other employees and NOC. Utilize network management systems to monitor, diagnose, control, and measure network performance, ensuring proactive issue resolution and optimization. Strives for continuous improvement to ensure that the network infrastructure attains maximum performance, security, and availability. Develop and maintain comprehensive network documentation, including configurations, interconnections, processes, and service records, to ensure accurate tracking of maintenance and system changes. Key Skills and Qualifications: BSc. degree and/or CCNP Certification. 4+ years’ experience in Enterprise Networks. Experience with WAN enterprise hardware and solid understanding of Global Networks and Peering. Experience with system lifecycle management such as software/hardware upgrades from remote locations. Extensive knowledge of IPv6 and migration methods. Extensive knowledge of Routing Protocols, Switching, Security and VPN. Extensive knowledge of DDoS Protection systems. Working knowledge of VMWare NSX components. Strong business orientation with a demonstrated knowledge of the IT industry. Ability to communicate with and understand the needs of non-technical internal and external clients. Fluent in English. This is an exciting opportunity to work with a highly innovative and creative team in a great working environment.