Nelnet Customer Service Representative - Lincoln, NE - June 2026 start date

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer. As a Customer Service Advisor, you will assist customers with their student loan inquiries and strive to provide a superior customer experience through effective communication and problem-solving skills. Responsibilities Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts Maintain and ensure integrity of data and sensitive information Work with our customers across multiple platforms simultaneously to address questions and resolve issues Utilize your developed ability to communicate effectively with both customers and your team Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy Contribute to Continuous Process Improvement Skills Must meet the location requirement: Lincoln, NE (within a 60 mile radius) Must train and work onsite at Nelnet's 401 building Internet speed of 25 Mbps or higher required (hardwired internet connection) Ability to learn and retain knowledge of the student loan industry Service Excellence Strong oral and written communication skills Listening comprehension, reading comprehension Teamwork Accuracy/Attention to Detail Work with MS Office Business Math Problem Solving Managing Multiple Priorities Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C) Must be a United States citizen Must have resided in the United States 3 of the past 5 years Must not be delinquent or in default with any federal debt High school degree or equivalent 1+ year of customer service experience and/or general office experience Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience Benefits Medical Dental Vision HSA and FSA Generous earned time off 401K/student loan repayment Life insurance & AD&D insurance Employee assistance program Employee stock purchase program Tuition reimbursement Performance-based incentive pay Short- and long-term disability Robust wellness program Company Overview Nelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is