**National Customer Operations Manager – USA at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a National Customer Operations Manager, where you'll play a critical role in shaping the future of our customer operations and driving success for our iconic brands. **About blithequark** blithequark is a leading beverage company with a rich history spanning over 130 years. Our portfolio represents over 250 products, including some of the most popular brands in the world, such as blithequark, Simply, fairlife, and Topo Chico. We're committed to refreshing the world and making a difference, and we're dedicated to building a culture that's grounded in our purpose and values. **Job Summary** As a National Customer Operations Manager, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and driving business operational planning for a portfolio of national accounts. You'll work closely with our sales team, customers, and internal stakeholders to identify opportunities to drive beverage quality, cost reduction, category growth, and revenue growth. Your expertise will be critical in developing project plans, leading internal project teams, and communicating with customers and account teams. **Key Responsibilities** * Lead customer selling efforts of operational products & services and customer stewardship * Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives * Lead internal project team resources and project communication with customer and account team * Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts * Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark **Qualifications & Requirements** * BS/BA (or equivalent) required * MS/MA/MBA (or equivalent) preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general operations experience * 2-4 years of project management experience * Experience working with data, specifically manipulation and analysis * Functional skills: + Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability. **What We Can Do for You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including blithequark, Simply, fairlife, and Topo Chico * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day * Skills: + Data analysis and manipulation + Project management + Operational planning and execution + Customer stewardship and relationship-building + Financial management and budgeting + Presentation development and delivery + Influencing and strategic thinking **Our Purpose and Growth Culture** We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit [our website] to learn more about these behaviors and how you can bring them to life in your next role at blithequark. **We are an Equal Opportunity Employer** We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. **Expected Salary** The expected salary for this role is competitive and based on industry standards. We offer a comprehensive compensation package that includes a base salary, bonus structure, and benefits. **Apply Now!** If you're a motivated and results-driven professional with a passion for customer operations and business growth, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [our website]. We can't wait to hear from you! Apply for this job