Mobile Product Lead
Job Description: • Own the Sparklight Mobile product portfolio , including: Mobile plans, pricing, packaging, and promotions. • Device compatibility and onboarding experience (eSIM, physical SIM, BYOD). • Activation flows, port-in success, and customer lifecycle management. • Fraud prevention, eligibility rules, and operational guardrails. • Define the product vision, roadmap, and business cases for Sparklight Mobile and convergence initiatives. • Drive adoption and engagement through bundling strategies with broadband, streaming, and connected home services. • Partner with internal teams (Marketing, Sales, CX, Billing, Engineering, Digital) to ensure seamless product launches and operational readiness. • Manage relationships with MVNE partners, carrier partners, and device ecosystem providers to deliver product enhancements and platform improvements. • Monitor and improve key mobile performance metrics, including attach rates, activation success, port-in completion, ARPU, and churn. • Identify opportunities to improve the mobile customer experience, including activation speed, device compatibility, and digital onboarding. • Lead development of converged offers that strengthen household relationships across internet, mobile, entertainment, and connected home services. • Analyze market trends to ensure Sparklight Mobile remains competitive. • Serve as the voice of the customer, ensuring mobile and convergence products deliver meaningful value and a differentiated experience. Requirements: • 5+ years of product management experience, ideally in telecommunications, wireless, or consumer technology. • Experience launching or managing mobile, connectivity, or subscription-based products is strongly preferred. • Strong analytical and financial modeling skills with the ability to build business cases and manage product performance. • Experience working with external platform partners, vendors, and technical integrations. • Strong understanding of mobile ecosystems, device compatibility, activation flows, or telecom operations is a plus. • Exceptional communication and leadership skills with the ability to influence across functions and levels. • Passion for building innovative connectivity experiences that simplify customers’ digital lives. Benefits: • Medical, dental, and vision plans – start when you start! • Life insurance (self, spouse, children) • Paid time off (vacation, holiday, and personal/sick days) • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) • Group Legal plan with Identity Theft Protection • Tuition reimbursement (up to $5,250 on 1st year) • Annual community support to various organizations across the U.S. • Associate recognition & awards programs • Advancement opportunities • Collaborative work environment • FREE Cable One services for associates who live in a serviceable area • Up to $75/mo. Stipend • Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)