Military Affairs Contact Center Agent I
Job Description:
• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
• Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
• Complete SharePoints, follow up with students and work on Special Projects
• Works effectively as a team member, embracing and fostering LU’s mission
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
• Performs other duties as assigned
Requirements:
• Bachelor’s degree
• Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software
• Financial Aid experience and aid program and process knowledge preferred
• Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid
• Experience with student development, student affairs or academic affairs
• Fluent in Spanish or American Sign Language
• Ability to work a flexible schedule that may include days, evenings, and weekends
• Excellent and detail oriented communication, arithmetic, and organizational skills
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
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Apply To this Job
• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status
• Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status
• Complete SharePoints, follow up with students and work on Special Projects
• Works effectively as a team member, embracing and fostering LU’s mission
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
• Performs other duties as assigned
Requirements:
• Bachelor’s degree
• Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software
• Financial Aid experience and aid program and process knowledge preferred
• Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid
• Experience with student development, student affairs or academic affairs
• Fluent in Spanish or American Sign Language
• Ability to work a flexible schedule that may include days, evenings, and weekends
• Excellent and detail oriented communication, arithmetic, and organizational skills
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
Apply tot his job
Apply To this Job