Mid Market Account Manager-Remote
Job Summary
The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manages accurate sales forecasts and reports to meet or exceed revenue targets.
Essential Duties and Responsibilities
Account Ownership & Growth
• Manage and grow a portfolio of small to mid-market customers
• Act as the primary relationship owner post-sale
• Build strong relationships with decision-makers and product users
Revenue Retention & Expansion
• Drive renewals, upsells, and cross-sells within existing accounts
• Identify growth opportunities aligned to customer needs and usage
• Meet or exceed quarterly and annual retention and expansion goals
Sales Execution
• Conduct discovery to uncover evolving business needs and use cases
• Present solutions tailored to customer size, needs, and budget
• Negotiate pricing and terms in line with company guidelines
• Manage renewals and expansion deals from opportunity to close
Territory & Account Strategy
• Prioritize accounts based on growth potential and renewal risk
• Maintain accurate pipeline, renewal forecasting, and CRM hygiene
• Monitor usage and engagement to proactively reduce churn
Cross-Functional Collaboration
• Partner with Customer Success, Support, Marketing, and Sales Development
• Ensure smooth onboarding and continued value realization
• Share customer feedback to improve product and go-to-market execution
Other duties as assigned
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Travel Requirements: Less than 25%
Education
Minimum:
• 4 Year/Bachelor’s Degree
Experience
Minimum Years of Experience:
• 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically Apply tot his job
Apply To this Job
The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manages accurate sales forecasts and reports to meet or exceed revenue targets.
Essential Duties and Responsibilities
Account Ownership & Growth
• Manage and grow a portfolio of small to mid-market customers
• Act as the primary relationship owner post-sale
• Build strong relationships with decision-makers and product users
Revenue Retention & Expansion
• Drive renewals, upsells, and cross-sells within existing accounts
• Identify growth opportunities aligned to customer needs and usage
• Meet or exceed quarterly and annual retention and expansion goals
Sales Execution
• Conduct discovery to uncover evolving business needs and use cases
• Present solutions tailored to customer size, needs, and budget
• Negotiate pricing and terms in line with company guidelines
• Manage renewals and expansion deals from opportunity to close
Territory & Account Strategy
• Prioritize accounts based on growth potential and renewal risk
• Maintain accurate pipeline, renewal forecasting, and CRM hygiene
• Monitor usage and engagement to proactively reduce churn
Cross-Functional Collaboration
• Partner with Customer Success, Support, Marketing, and Sales Development
• Ensure smooth onboarding and continued value realization
• Share customer feedback to improve product and go-to-market execution
Other duties as assigned
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Travel Requirements: Less than 25%
Education
Minimum:
• 4 Year/Bachelor’s Degree
Experience
Minimum Years of Experience:
• 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically Apply tot his job
Apply To this Job