Michigan Claim Support Assistant I

AAA The Auto Club Group is seeking a Michigan Claim Support Assistant I to provide support to their Claim department. The role involves completing intermediate level tasks related to claims, making customer phone calls, and processing paperwork under limited supervision.ResponsibilitiesProvide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systemsWork under limited supervision to complete a set of related tasks to accomplish an objectiveReview and interpret facts in a claim-oriented context to assign claims based on pre-established business rulesReceive inbound and make outbound customer phone calls to resolve claims needsResolve assignment conflicts and issues as neededCommunicate effectively with others in a work environment and with the publicMay be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessaryProcess Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspectionSkillsHigh School Diploma or equivalentOne year of experience in processing, customer service or business administrationWorking with P.C. software applicationsMaintaining accurate files and recordsIdentification, investigation, and resolution of problemsProcessing transactions and posting to appropriate accountsOrganizing and prioritize multiple tasksCommunicating effectively (oral and written)Using basic math skillsUsing automated processing and computer systemsPerforming data entry dutiesData processing techniquesTechniques used to audit dataBusiness processing proceduresSuccessfully complete General Claims TrainingGather data and prepare reportsCompose routine correspondence including letters and memosMicrosoft Suite ExperienceExperience maintaining accurate recordsGood problem resolution skillsEfficient Organization/multi-tasking skillsExcellent communication skills both oral/writtenThe ability to complete basic math skillsExperience with data entry in a professional settingClaims experience preferred, but not requiredBenefitsMedical, dental and vision benefits401k MatchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days, and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, and rewards and much moreCompany OverviewAAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. It was founded in 1901, and is headquartered in Dearborn, MI, US, with a workforce of 5001-10000 employees. Its website is http://aaa.com.



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