MES Support Analyst
Job title: MES Support Analyst in Charlotte, NC at Indotronix International Corp
Company: Indotronix International Corp
Job description: Company DescriptionIndotronix International Corporation, a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few.Job DescriptionMES On-Call Tier 2 SupportLocation: RemoteDuration: 12+ MonthsSummary:
Triage, investigate, resolve, and manage all Manufacturing Execution Systems (MES) ServiceNow tickets
Assist shop floor operators when escalated from Tier 1 to Tier 2 support
Maintain and develop MES Knowledge Base
Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets
Data Analysis of support tickets
Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team
Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required
Expected to be a Subject Matter Expert in Life Sciences
Nights and weekends will be required
Rockwell PharmaSuite authoring experience
IT troubleshooting experience
ServiceNow management
Manufacturing IT applications awareness
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now
Company: Indotronix International Corp
Job description: Company DescriptionIndotronix International Corporation, a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few.Job DescriptionMES On-Call Tier 2 SupportLocation: RemoteDuration: 12+ MonthsSummary:
Triage, investigate, resolve, and manage all Manufacturing Execution Systems (MES) ServiceNow tickets
Assist shop floor operators when escalated from Tier 1 to Tier 2 support
Maintain and develop MES Knowledge Base
Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets
Data Analysis of support tickets
Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team
Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required
Expected to be a Subject Matter Expert in Life Sciences
Nights and weekends will be required
Rockwell PharmaSuite authoring experience
IT troubleshooting experience
ServiceNow management
Manufacturing IT applications awareness
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now