Merchant Services New Verticals Team Lead
About the position
The Merchant Services Team Lead at DoorDash is responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. This role focuses on ensuring customer success by leading a motivated team, managing operational KPIs, and improving processes within the Merchant Services organization. The position requires strong leadership skills, operational insight, and the ability to manage multiple projects effectively.
Responsibilities
• Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
,
• Support the team by being present and approachable, answering questions, and providing real-time feedback.
,
• Assess and establish goals for individuals and the broader team.
,
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
,
• Improve on existing processes and workflows.
,
• Develop impactful projects and report on performance.
,
• Work with other partners to ensure the success of the team.
,
• Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
• Experience in operations, customer service, or other relevant fields.
,
• Proficient understanding of Salesforce and Google Sheets.
,
• Ability to motivate a team, set and achieve targets, and manage career growth and performance.
,
• Comfortable making tough decisions that balance quality and quantity.
,
• Ability to manage multiple project deadlines and shifting priorities.
,
• Strong mind and talent for process improvement.
Nice-to-haves
• Previous experience in a team lead or people management role.
,
• Experience in a fast-paced, dynamic work environment.
Benefits
• Premium healthcare coverage
,
• Wellness expense reimbursement
,
• Paid parental leave
,
• Comprehensive benefits and perks
Apply Now
The Merchant Services Team Lead at DoorDash is responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. This role focuses on ensuring customer success by leading a motivated team, managing operational KPIs, and improving processes within the Merchant Services organization. The position requires strong leadership skills, operational insight, and the ability to manage multiple projects effectively.
Responsibilities
• Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
,
• Support the team by being present and approachable, answering questions, and providing real-time feedback.
,
• Assess and establish goals for individuals and the broader team.
,
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
,
• Improve on existing processes and workflows.
,
• Develop impactful projects and report on performance.
,
• Work with other partners to ensure the success of the team.
,
• Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
• Experience in operations, customer service, or other relevant fields.
,
• Proficient understanding of Salesforce and Google Sheets.
,
• Ability to motivate a team, set and achieve targets, and manage career growth and performance.
,
• Comfortable making tough decisions that balance quality and quantity.
,
• Ability to manage multiple project deadlines and shifting priorities.
,
• Strong mind and talent for process improvement.
Nice-to-haves
• Previous experience in a team lead or people management role.
,
• Experience in a fast-paced, dynamic work environment.
Benefits
• Premium healthcare coverage
,
• Wellness expense reimbursement
,
• Paid parental leave
,
• Comprehensive benefits and perks
Apply Now