Merchant & Payments Onboarding Manager

We’re looking for a Merchant & Payments Onboarding Manager to lead and scale onboarding for mid-market and enterprise restaurant brands across the Qu ecosystem. This role owns the full onboarding journey, from merchant application through activation and go-live.Working across payments, product, and customer experience, this person will ensure merchants are onboarded quickly, accurately, and with confidence while improving processes to make onboarding more consistent and scalable.At Qu you will:Own and manage the end-to-end onboarding lifecycle for merchant payments accountsCoordinate applications, KYC/KYB verification, underwriting, and processor setupConfigure merchant accounts including processing, settlement and reporting structuresSupport onboarding across embedded payments, gateway integrations and processor configurationsManage onboarding for multi-location and enterprise restaurant brands, including complex ownership structuresDrive onboarding timelines and accountability across internal teams, external partners and customers aligned for successful go-livesIdentify friction points in the onboarding journey and streamline workflows to reduce time and complexityMaintain and improve onboarding documentation, processes and playbooksPartner with implementation, payments engineering and customer success teams on go-live readiness and optimizationSupport device provisioning, remote configuration and activation workflowsValidate payment flows across in-store, digital and partner channelsCoordinate and execute transaction testing and certification across different gateway and processor environmentsServe as a primary point of contact for customers during onboardingEducate customers on payments setup, settlement, reporting, and reconciliationTrack and analyze onboarding metrics and help drive continuous improvementWhat we're looking for:4–7+ years of experience in payments, fintech, onboarding, implementation, or operationsStrong understanding of merchant onboarding and payments workflows, including gateways, processors, and merchant acquiringProven ability to manage complex, cross-functional projects with multiple stakeholdersStrong communication, organizational, and customer-facing skillsStrong process orientation with a track record of improving workflows and operational efficiencyHigh attention to detail with the ability to operate in both execution and strategic improvement modelsExperience supporting mid-market, enterprise, or multi-location customers preferredRestaurant, hospitality, POS, or integrated payments experience preferredThrives in a rapid-growth setting, where priorities can shift quickly to meet client demands

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