Merchant Experience Partner
About the position
Responsibilities
• Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
• Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
• Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
• Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
• Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
• Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
Requirements
• You’re a strong communicator, both in writing and over the phone.
• You bring a positive, collaborative attitude and thrive in team environments.
• You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
• You have a proven ability to build strong, trusted relationships with clients.
• You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
• You’re analytical and resourceful, with sharp problem-solving skills.
• You have a technical mindset and an interest in hospitality tech.
• You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
• You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
Benefits
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program
Apply Now
Apply Now
Responsibilities
• Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
• Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
• Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
• Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
• Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
• Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
Requirements
• You’re a strong communicator, both in writing and over the phone.
• You bring a positive, collaborative attitude and thrive in team environments.
• You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
• You have a proven ability to build strong, trusted relationships with clients.
• You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
• You’re analytical and resourceful, with sharp problem-solving skills.
• You have a technical mindset and an interest in hospitality tech.
• You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
• You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
Benefits
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• mental health program
Apply Now
Apply Now