Membership Coordinator
MJH Life Sciences is dedicated to the success of its associates and values determination, service focus, and teamwork. The Membership Coordinator will support the Membership Services team by maintaining accurate membership data, responding to member inquiries, and assisting with projects related to data cleaning, recruitment, and retention.ResponsibilitiesRespond to member inquiries and provide support by answering routine questions (including general email inbox)Maintain and update contact and account records in the CRM, including reviewing and cleaning records as they are added to the systemParticipate in accurate and timely processing of membership dataSupport timely membership retention and recruitment payment reconciliationTrack member and non-member engagement across all activities and interest codes through a tagging/badging systemMaintaining master tracking files, creating workflows, and uploading records as necessaryCollaborate with Supervisor to make and recommend updates to CRMSupport Supervisor in creating CRM SOPs, ensuring proper training, and monitoring useParticipate in data-mining efforts to increase contacts for members and nonmembers, including working with staff to identify and cultivate member and nonmember contacts and utilizing external platformsQuery database system to generate and publish membership reports and listsAssist with sending items to members as needed, including plaques, date plates, awards, renewal notices and other mailingsEducate members and prospects on the value of association membership by articulating the benefits and opportunities available to membersParticipate in member engagement activities related to membership recruitment and retention, including outreach to membersProvide a high-level of service to all clients and their membersPerform special assignments and other duties as directed by Supervisor or Director, MembershipSkillsBachelor's degree or equivalent experience with emphasis in marketing, communication, business, or a similar fieldDemonstrated experience with success in delivering high-quality customer serviceClear oral and written communication skills for correspondence with membersExperience working with a membership database is preferredPosition located in Rockville, MD, with a hybrid requirement for employees in the local areaRemote option may be considered for employees outside of the local area, with the expectation of coming into the office as needed 2-4 times per monthUp to 5% travelAbility to work independently with minimal supervisionAbility to collaborate with staff and association members to achieve resultsProficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)Strict attention to detailStrong organizational skillsStrong customer service skillsAnalytical and strategic thinkersProblem solvers and solution orientatedProfessional home-office set-up to accommodate a flexible work scheduleBenefitsHybrid work scheduleHealth insurance through Cigna (medical & dental)Vision coverage through VSPPharmacy benefits through OptumRxFSA, HSA, Dependent Care FSA, and Limited Purpose FSA options401(k) and Roth 401(k) with company matchPet discount program with PetAssureNorton LifeLock identity theft protectionEmployee Assistance Program (EAP) through NYLGBSFertility benefits through ProgynyCommuter benefitsCompany-paid Short-Term and Long-Term DisabilityVoluntary Term Life & AD&D Insurance, plus Universal Life Insurance optionsSupplemental Aflac coverage: Accident, Critical Illness, and Hospital IndemnityDiscounts and rewards through BenefitHubCompany OverviewMJH Life SciencesÂź advances clinical progress in health care by creating strategic engagements between pharma and biotech innovators, expert knowledge leaders and practicing professionals. It was founded in 2018, and is headquartered in Cranbury, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.mjhlifesciences.com/.